Windows 8 PC and Uverse.com Live TV

ACE - Master

Windows 8 PC and Uverse.com Live TV

I have a Gateway Windows 7 desktop PC connected via Ethernet to RG, and a Gateway Windows 8 desktop connected to the RG via WiFi.  When trying to use uverse.com's "Live TV" feature, the Win 7 PC says connected and I can view 100+ channels.  The Win 8 PC, is a different beast.  I installed the plugin (Step 2) but it always remains "Not Connected," meaning I can only view ~40 channels.  I see this: "Connect to U-verse Home Network to watch up to 126 LIVE channels."  Well, I AM connected, or else I would not be online.  In the FAQ it mentioned adjusting Firewall settings.  Can someone step-by-step me through that OR is it something else?  Thanks!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1 of 19 (9,935 Views)
ACE - Master

Re: Windows 8 PC and Uverse.com Live TV

Sorry I can't help with the Win 8 but I have Win 7 Pro and I am connected wireless and it worked fine.  Just trying to see if the wireless had anything to do with the equasion but it appears not.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 19 (9,906 Views)
ACE - Master

Re: Windows 8 PC and Uverse.com Live TV

Thanks Beebbe.  Anyone?  Anyone?  Bueller?  Bueller?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 19 (9,850 Views)
Community Support
Solution
Accepted by topic author dhascall
‎09-30-2015 1:39 AM

Re: Windows 8 PC and Uverse.com Live TV

Hi dhascall,

 

Not sure if this helps, but I was running through the threads and saw this

https://forums.att.com/t5/Applications/Live-TV-on-Windows-7-will-not-run-without-shutting-off-ATT/m-...

 


cdw7334 wrote:

Live TV on Windows 7 - will not run without shutting off ATT Security Suite Firewall by McAfee



I know his reference was towards Windows 7, but I could only imagine it would apply to any OS and any firewall.

 

Hope this helps.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 19 (9,796 Views)
ACE - Master

Re: Windows 8 PC and Uverse.com Live TV

[ Edited ]

Thanks David - I will play around with the FW settings.  I wish that I knew what to adjust, and where to adjust it,  lol.  New to Windows 8.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 19 (9,778 Views)
Community Support

Re: Windows 8 PC and Uverse.com Live TV

The only thing I can think of is making sure java is not blocked, but I am pretty sure there are a lot of components at work. If you disable the firewall and it is still not working, then the problem is probably not with the firewall.

 

I am still in debate on getting Windows 8, but maybe there will be a good sale on it, and I can get a copy for cheap. For some reason, when it comes to electronics, I am always up to date with the latest toys, but on operating systems, I'm years behind. I had one machine running Windows XP up until 2 years ago.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 19 (9,772 Views)
ACE - Expert

Re: Windows 8 PC and Uverse.com Live TV

What I have been able to determine is that the component that determines whether or not you're inside your AT&T U-verse served home is a Java component.

 

The different video providers each seem to have their own preferred player using its own preferred technology.  I've identified both Silverlight and Flash so far.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 19 (9,770 Views)
ACE - Master

Re: Windows 8 PC and Uverse.com Live TV


DavidCS wrote:

The only thing I can think of is making sure java is not blocked, but I am pretty sure there are a lot of components at work. If you disable the firewall and it is still not working, then the problem is probably not with the firewall.

 

I am still in debate on getting Windows 8, but maybe there will be a good sale on it, and I can get a copy for cheap. For some reason, when it comes to electronics, I am always up to date with the latest toys, but on operating systems, I'm years behind. I had one machine running Windows XP up until 2 years ago.

 

-David T


I lucked into getting this computer, it came with Windows 8, so I will use as is.  XP is my OS of choice.  Seems like MS alternates between good OS and bad ones.  Win 98 was good, ME bad, XP GREAT, Vista bad.  Win 7 is growing on me but 8 got lost of mixed reviews.  I have heard that the 8.1 upgrade is nice.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 19 (9,769 Views)
ACE - Expert

Re: Windows 8 PC and Uverse.com Live TV

I like 7 even better than XP.  There are several things about 8 that I do not like.  There are things about 8 that are nice if you have a touchscreen.  I don't see significant differences between 8 and 8.1, but I'm not the daily user on our 8/8.1 machines.

 

Oops, wandered off topic.  Sorry.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 19 (9,768 Views)
ACE - Master

Re: Windows 8 PC and Uverse.com Live TV

I actually just ordered a new laptop and paid $75 to "downgrade" it to Win 7 Pro.  They did however send me the full Win 8.1 software on CD's with it.  I'm just so use to Win 7 because that's what all of my office computers are running. 

 

I have talked to several IT guys and they tell me Win 8 is not really ready for the business environment yet.  Can't agree or disagree since I haven't tried it.  I'm sure we will all be forced there eventually.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 19 (9,744 Views)
ACE - Master

Re: Windows 8 PC and Uverse.com Live TV

Is there anyone using Windows 8, to view live TV via uverse.com?

 

I have found a few sites for adjusting Win 8's Firewall.

 

Here is one I found from Brother.  Yes it's probably for a printer, but I digress.

 

A MS article on Firewalls.  It mentions allowing a port.  What port would this be?

 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 19 (9,726 Views)
ACE - Master

Re: Windows 8 PC and Uverse.com Live TV

Dave.....maybe try PM'ing Somejoe7777?  He's the resident computer wizard.Smiley Wink

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 19 (9,721 Views)
Highlighted
ACE - Master
Solution
Accepted by topic author dhascall
‎09-30-2015 1:39 AM

Re: Windows 8 PC and Uverse.com Live TV

[ Edited ]

Solved.  Norton FW (bloatware... blah!) did not even ask, it just blocked it.  I uninstalled Norton, and just went with Windows Defender.  That FW asked if I wanted to allow uverseonline to connect and I said yes.  Now at 109 channels.  I should have looked more into what my Superhero, DavidCS, suggested, sorry dude!  You need a promotion, so I'll promote you to DavidCSSH (Superhero).

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 19 (9,695 Views)
Community Support

Re: Windows 8 PC and Uverse.com Live TV

Lol, thank you for the promotion. I will be sure to do my best to uphold the new title. I am glad everything is working, and thank you for letting us know what fixed it.

 

-David T

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 14 of 19 (9,691 Views)

Re: Windows 8 PC and Uverse.com Live TV


dhascall wrote:

DavidCS wrote:

The only thing I can think of is making sure java is not blocked, but I am pretty sure there are a lot of components at work. If you disable the firewall and it is still not working, then the problem is probably not with the firewall.

 

I am still in debate on getting Windows 8, but maybe there will be a good sale on it, and I can get a copy for cheap. For some reason, when it comes to electronics, I am always up to date with the latest toys, but on operating systems, I'm years behind. I had one machine running Windows XP up until 2 years ago.

 

-David T


I lucked into getting this computer, it came with Windows 8, so I will use as is.  XP is my OS of choice.  Seems like MS alternates between good OS and bad ones.  Win 98 was good, ME bad, XP GREAT, Vista bad.  Win 7 is growing on me but 8 got lost of mixed reviews.  I have heard that the 8.1 upgrade is nice.


The main reason Win 8 is getting mixed reviews is the interface.  From everything I've read it's a rock solid OS, but it's a HUGE learning curve.   Classic Shell is what I've been told to get for Win 8, it brings back the start menu and creates a Win 7 style interface.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
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