111AAA222's profile

Contributor

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1 Message

Sunday, August 25th, 2019 12:07 AM

Why is my uverse constantly freezing?

Show runs for about 10 seconds then freezes. Then signal loss error screen appears. I change channels and it happens again. I ran My ATT diagnostic and everything is running fine.

Teacher

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7 Messages

5 years ago

Having the same problem can't wait for next month to cancell att Uvers tv. Going back to dish they still have NFL Network. 

Expert

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15K Messages

5 years ago

Then signal loss error screen appears.

Is this on a wireless receiver?  How many signal strength bars show on the front of the receiver?  3 is marginal, 4-5 best.  If not enough signal strength move the WAP (wireless access point, little box ethernet connected to the gateway) around to try to get a better signal.  Use a longer ethenet cable if necessary to give you more freedom to move the WAP around.

Teacher

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7 Messages

5 years ago

Yes wireless receiver everything is connected with Ethernet cable and still freezing!

Expert

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15K Messages

5 years ago

@49er831 

Reboot the gateway (pull plug for 15 secs. and let it fully reboot) and after that  completes the dvr (pull plug for 15 secs.).

Teacher

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7 Messages

5 years ago

Donde all that still same

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