Explore & discover

Helpful Links

Why is my uverse constantly freezing?

Contributor

Why is my uverse constantly freezing?

Show runs for about 10 seconds then freezes. Then signal loss error screen appears. I change channels and it happens again. I ran My ATT diagnostic and everything is running fine.

158 Views
Message 1 of 6
Tutor

Re: Why is my uverse constantly freezing?

Having the same problem can't wait for next month to cancell att Uvers tv. Going back to dish they still have NFL Network. 

Message 2 of 6
ACE - Expert

Re: Why is my uverse constantly freezing?

Then signal loss error screen appears.

Is this on a wireless receiver?  How many signal strength bars show on the front of the receiver?  3 is marginal, 4-5 best.  If not enough signal strength move the WAP (wireless access point, little box ethernet connected to the gateway) around to try to get a better signal.  Use a longer ethenet cable if necessary to give you more freedom to move the WAP around.

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 6
Highlighted
Tutor

Re: Why is my uverse constantly freezing?

Yes wireless receiver everything is connected with Ethernet cable and still freezing!

Message 4 of 6
ACE - Expert

Re: Why is my uverse constantly freezing?

@49er831 

Reboot the gateway (pull plug for 15 secs. and let it fully reboot) and after that  completes the dvr (pull plug for 15 secs.).

___________________________________________________

This is a public forum and I am a customer just like you. Click kudo if you feel this post is helpful and "Accept as Solution" if it solves your problem.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 6
Tutor

Re: Why is my uverse constantly freezing?

Donde all that still same

Message 6 of 6
Share this topic
Share this topic
Announcements
Additional Support