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Why do I lose service for 3 hours every night

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Why do I lose service for 3 hours every night

67CDD2A5-9AB8-4E02-9396-C7AD885DEE50.jpegEvery night around 11p I lose svc for 3hs

 

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Message 1 of 18
ACE - Expert

Re: Why do I lose service for 3 hours every night

Did you try selecting the restart like it asked?

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Message 2 of 18
Tutor

Re: Why do I lose service for 3 hours every night

trust me...this has been happening for 3 weeks,  I've done EVERYTHING that ATT troubleshooting has suggested X's 16

Message 3 of 18
ACE - Expert

Re: Why do I lose service for 3 hours every night

In that case call tech support (800-288-2020).

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 18
Professor
Solution
Accepted by topic author
Accepted by KimberlyE
‎03-23-2019 12:48 AM

Re: Why do I lose service for 3 hours every night

If you haven’t already, do a whole house reboot. Unplug all stb’s and the gateway. Plug in the gateway and let it fully reboot. Then dvr, full reboot, each stb until all done. If you still get the problem. Unplug all stb’s except the dvr. See what happens over the next few days. If still happening, get a replacement gateway. If still happening after that, get a new dvr. 

 

Or as @_xyzzy_ said, call for a tech visit to check everything in the house. 

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Message 5 of 18
Tutor

Re: Why do I lose service for 3 hours every night

yes. Many many times. Just keeps looping back.

Message 6 of 18
Tutor

Re: Why do I lose service for 3 hours every night

UPDATE:

      aasdfdsdf.JPGasdfafasdff.JPG   

Had an AT&T/ Universe tech come the other day.  OH BOY!  He moved the modem from above the entertainment area to the back of the tv.  I questioned how this is going to solve the issue with my connection in my room shutting itself down every night at exactly 11 pm and resume at exactly 2 am,  with the error message of " A network setting that has been changed?"  He had no answers and can't be here when it is happening so late in the evening.  He didn't even offer to install a new receiver to see if that would work.  

I offered to send him the screenshots above to possibly show his IT dept. He declined that offer.  

conclusion:  PROBLEM NOT RESOLVE. 

Message 7 of 18
ACE - Expert

Re: Why do I lose service for 3 hours every night

Do you still have an internet access during this time?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 18
Tutor

Re: Why do I lose service for 3 hours every night

Not when I lose service at 11 pm. It does engage within minutes, but very bumpy.
Mind you, this only happens in my room. The other two units in the house never had a problem.

Message 9 of 18
ACE - Expert

Re: Why do I lose service for 3 hours every night

The other two units in the house never had a problem.

If yours is not the dvr can you switch with one of the other non-dvr boxes to see if the problem is specific to the one box?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 18
Professor

Re: Why do I lose service for 3 hours every night

That piece of info about it being one unit would have been good to know before now. Did you tell the tech that?

Message 11 of 18
Tutor

Re: Why do I lose service for 3 hours every night

Thank you. I will do the switch and post the results
Message 12 of 18
Tutor

Re: Why do I lose service for 3 hours every night

yes
Message 13 of 18
ACE - Expert
Solution
Accepted by topic author
Accepted by KimberlyE
‎03-23-2019 12:47 AM

Re: Why do I lose service for 3 hours every night

Just to be clear here.   You moved the problem box and now the problem still continued on that same problem box but now in another room tv? The "good" box you moved into your room still has no problem?  If so while I can't imagine what could cause such a thing (some kind of interference that only that one receiver is sensitive to???) when in doubt, replace

 

It would be more interesting if the problem was still on the tv now attached to the "good" receiver now in your room.  That would point to some kind of (very) localized limited range interference (on some kind of timer) in that room.   That could be a harder problem to figure out since it's not a box problem.  I only bring this up to further support that your "yes" answer means that the problem follows only the one box no matter where it is moved to.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 14 of 18
Contributor

Re: Why do I lose service for 3 hours every night

DirectV keeps playing games on my computer...They keep changing things on my settings and shutting my computer off. Something must be done!!! I have called them constant and they think it's a joke...They keep installing Directv towers and printers. I can not use my computer because they shut it down and keep making things big and small...I am going to put and add in the paper about this and send this out on the computer so every one knows about it and stops using them and will add that i go hooked up with them with AT&T...I had enough

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