06-20-2013 3:46 PM
While recording 4 different programs the DVR will not let us view additional channels, NORMAL?
Solved! Go to Solution.
06-20-2013 4:23 PM
This has to do with something called "Stream Management". Live TV, Pay-Per-View, U-verse Movies, On Demand, Recording TV shows, and applications come as streams of content to the TV receivers. We provision each household with a maximum amount of network bandwidth based on the capacity of the network and the distance from the home to the serving terminal in your neighborhood. Stream management limits the number of streams so that it won't exceed the available bandwidth. Each U-verse TV customer has a total of 4 streams, they're broken down into HD (High Def) and SD (Standard Def) streams.
Check this discussion for more details and examples: activity limit of four at one time, Why?
06-21-2013 8:29 AM
It is the restriction occuring because of the stream allocations.
With U-Verse, at once, we can watch or record 4 shows. Recording a program is also considered as a stream consumption.
So, if you are recording 4 shows at a particcular time, you will not be able to view or record a 5th program. However, you will be able to view any one of the programs that are being recorded.
Recording and watching the same show on multiple TVs will consume only one stream, regardless of number of TVs.
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!