Where is the Hallmark Channel?

Contributor

Where is the Hallmark Channel?

I am new to At&t U verus. I was told when I signed up the Hallmark Channel was available.  It took me a week to finally realize you don't have it. Very misleading.

Message 436 of 787 (79,583 Views)
ACE - Master

Re: Hallmark Channel

[ Edited ]

beetlebug1 wrote:

Does anyone know if U-verse will be getting Hallmark in the near future? We had been with Charter for years then about 4 years ago changed to U-verse because Charter dropped Hallmark. I was telling guy installing the U-verse equipment why we had changed. About a month after that ATT dropped Hallmark. When I called to inquire about it, I was told because of cost with the channel they dropped it but were in negotiations and it would probably be picked up again. That was 4 years ago. Charter has Hallmark so I'm considering going back.


Hope springs eternal. - Alexander Pope

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 435 of 787 (4,050 Views)
ACE - Master

Re: Where is the Hallmark Channel?

Uverse dropped Hallmark Channel 4 years ago.  Smiley Frustrated

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 437 of 787 (13,780 Views)
Highlighted
ACE - Professor

Re: Where is the Hallmark Channel?

Who mislead you? Was it a customer service person that you reached when you called AT&T? Was it someone at an AT&T store? Was it a door to door sales person representing AT&T? Any written channel listings would not show Hallmark as part of the U-Verse lineup. As Skeeterintexas told you, Hallmark has been gone for four years now.

 

I hope that you would respond, and let us know who told you that Hallmark was part of the U-Verse lineup.

 

In the future, please check to see if their are existing threads on a particular subject instead of starting a new one. I would hope that the moderators would add this thread to the existing one.

In fact, I wish the moderators would eliminate all threads pertaining to the Hallmark channels, and ban the word "Hallmark".

____________________________________________________

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 438 of 787 (13,760 Views)
ACE - Master

Re: Where is the Hallmark Channel?


fool58 wrote:

I am new to At&t U verus. I was told when I signed up the Hallmark Channel was available.  It took me a week to finally realize you don't have it. Very misleading.


@fool58 - so you didn't check the lineup yourself?  This would be very similar to switching health insurance companies and not checking to see if your Doctor is on the plan.

If you were lied to then by all means send a private message to the escalation team at AT&T Customer Care, and someone will get in touch with you.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 439 of 787 (13,730 Views)
Contributor

Re: Where is the Hallmark Channel?

Is AT&T trying to get them back? It is a very popular channel.
Why would they say they have it when they didn't??
Message 440 of 787 (13,591 Views)
ACE - Master

Re: Where is the Hallmark Channel?


fool58 wrote:
Is AT&T trying to get them back? It is a very popular channel.
Why would they say they have it when they didn't??

Who is they?  Who EXACTLY said that ATT carried the Hallmark channel?

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 441 of 787 (13,580 Views)
ACE - Professor

Re: Where is the Hallmark Channel?


skeeterintexas wrote:

fool58 wrote:
Is AT&T trying to get them back? It is a very popular channel.
Why would they say they have it when they didn't??

Who is they?  Who EXACTLY said that ATT carried the Hallmark channel?


Last night I was at an AT&T store switching our mobile phone service to AT&T. I tested our sales person by asking her if U-Verse still had the Hallmark channels as part of their lineup. She said, "no". I told her that I was testing her.

 

She indicated to me that people at her store know to tell customers that U-Verse is no longer part of the U-Verse lineup if asked. She feels that the biggest culprits who spread incorrect information in order to make a sale are the door-to-door sales people as well as some of the customer service people when you call AT&T.

____________________________________________________________________

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 442 of 787 (13,569 Views)
ACE - Master

Re: Where is the Hallmark Channel?


fool58 wrote:
Is AT&T trying to get them back? It is a very popular channel.
Why would they say they have it when they didn't??

I talked with someone in the know and yes, they are trying to get them back.  He said that it almost happened in 2013.  So, it sounds encouraging but nothing is a slam dunk (just ask our local CBS station, who is losing the network after 58 years!). 

As far as the channel being popular - it has only one high rated show.  What it does have is fairly universal carriage - just not on U-Verse.

 

A little background - back in 2010, AT&T U-Verse had a much smaller footprint  and apparently channel providers were taking advantage of AT&T at contract time.  Some channels had territories and would not allow AT&T to carry them in some states, some would not allow AT&T to have HD channels and so on.  They, as a for-profit company, were a bit tired of having no clout.  So when the Hallmark and HMC came up for renewal, AT&T balked at paying Crown Media, double (Hallmark had also just hired Martha Stewart and was paying her a huge sum, so that was Crown's  motivation for trying to get more).  So, AT&T had to use a smaller group as an example, so they did not come to terms to tell others that we will play hardball, just as TWC and Dish do and continue to do.  Long story short, they have been gone for almost FOUR years.  Most reps know this, so it must be that they wanted to make a sale.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 443 of 787 (13,456 Views)
ACE - Professor

Re: Hallmark


dwinth wrote:

HemigwayEstates wrote:

How completely disappointed am I that you did not renew the Hallmark subscription. Not all people prefer violent movies or some of the utterly deployable stuff you do pay for subscriptions for. A channel of that quality deserves to be on ATT Uverse network. Why am I paying ATT for such low brow trash that seems to fill the Uverse lineup?


The Hallmark channels have been gone from the U-Verse lineup since September 1, 2010. It sounds like that you have been a U-Verse subscriber for a while. If this is true, and you are that disapointed with U-Verse, you should have found another provider a long time ago.

 

Perhaps you should give another look at the U-Verse channel lineup. The huge number of channels have something for everyone, and not all of them are low brow trash http://www.uversechannels.com/national-legal-description as you seem to indicate.

__________________________________________________________________


 

 

 

I'm sure you saw the post (it's probably in this thread somewhere) mentioning that Hallmark had several shows which *could* be "low-brow trash," depending on your definition of the word.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 444 of 787 (3,883 Views)
Contributor

Re: Where's The Hallmark Channel?

SO FRUSTRATED! Just came back to U-Verse after being gone almost 3 yrs. and discovered Hallmark was gone. My bad for not researching this issue before going through with installation. I watch Hallmark daily for Golden Girls/Frazier; I also like Cedar Code and lots of their movies. I have searched and Frazier is not listed in ANY U-Verse programming. :-(  One reason for changing from Dish was because of programming issues, now I'm stuck with no Hallmark. Submitted about 10 surveys requesting Hallmark, but really don't expect any type of response, especially when I see some of the rude comments received on these posts!

Message 445 of 787 (12,479 Views)
ACE - Guru

Re: Where's The Hallmark Channel?


GrannyM wrote:

SO FRUSTRATED! Just came back to U-Verse after being gone almost 3 yrs.


Well if that is true then you would of known that Uverse didn't have the Hallmark Channel as is has been gone for 4 years now(gone since Sept.1 2010) and I would hope that you would of checked that it was back.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 446 of 787 (12,473 Views)
Contributor

We want Hallmark Channel and Hallmark Movie Channel back!!!!

We have had ATT UVerse TV for one day and I am already strongly considering returning to Direct TV.  The Hallmark Channel is my wife's favorite.  I never dreamed it would not be on the channel lineup or I never would have signed up.  Not pleased.   Will be switching back to Direct TV within the week.  

Message 447 of 787 (12,265 Views)
Contributor

Re: Where's The Hallmark Channel?

Hallmark Channel and Hallmark Movie Channel must return to lineup or we are cancelling and returning to Direct TV.

Message 448 of 787 (12,273 Views)
ACE - Expert

Re: We want Hallmark Channel and Hallmark Movie Channel back!!!!

Well, if they would not have been asking such a ridiculous high price/subscriber, espescially when the % watching at any time was not that high. Smiley Wink

 

You can be requesting it here: http://uversechannels.att.com/

 

Chris
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I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 449 of 787 (8,139 Views)
ACE - Master

Re: Where's The Hallmark Channel?


Russ59 wrote:

Hallmark Channel and Hallmark Movie Channel must return to lineup or we are cancelling and returning to Direct TV.


I wouldn't hold my breath.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 450 of 787 (12,267 Views)
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