Contributor
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2 Messages
Where is the Hallmark Channel?
I am new to At&t U verus. I was told when I signed up the Hallmark Channel was available. It took me a week to finally realize you don't have it. Very misleading.
Contributor
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2 Messages
I am new to At&t U verus. I was told when I signed up the Hallmark Channel was available. It took me a week to finally realize you don't have it. Very misleading.
dwinth
ACE - Professor
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2.5K Messages
10 years ago
I am very surprised by your findings, but I will not dispute what you said since you were a retention representative for U-Verse for two years. What you found indicates how unimportant the Hallmark channels are to most U-Verse subscribers. It is the very small vocal minority that makes it sound otherwise.
I would imagine that some of those subscribers who left during the Scripps-AT&T conflict came back to U-Verse when the new carriage agreement was signed.
Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
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marcindublin
Guru
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417 Messages
10 years ago
Hiding the shopping channels is like playing Whack-a-Mole. As soon as you hide one, two more pop up. They really are getting out of hand... It used to be that they were consolidated. Now, they are spread out everywhere except, of course, in the premiums.
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MicCheck
ACE - Expert
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14.1K Messages
10 years ago
In fairness, remember, I was just one rep, so my experience may have been unusual. Also, the Scripps networks affected a variety of channels, so it makes sense more people complained.
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baseballisback
ACE - Professor
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7.6K Messages
10 years ago
And I'm sure many of those new posters could easily be the same person with a new free email address posting from the offices of Comcast, et al.
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baseballisback
ACE - Professor
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7.6K Messages
10 years ago
Huh? misplaced post? At least now you can directly input the channel number, even if it isn't obvious.
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taxnegotiator
Tutor
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8 Messages
10 years ago
I am getting pressure from my wife to drop ATT and go to Charter to get the Hallmark Channel and Hallmark Movie Channel. I understand the issue with programming costs. How about adding the Hallmark Channel as a premium channel (like HBO, etc)? We would pay a monthly fee just to have those channels available - and be able to keep our other great ATT lineup. Otherwise, to keep peace at home, I may have to drop Uverse and go back to cable just to avoid spousal abuse!
Thanks for thinking about this option, ATT. Negotiate a premium fee with Hallmark. It could be a win-win for both ATT and Hallmark - as well as your customers who really appreciate the Hallmark programming.
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baseballisback
ACE - Professor
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7.6K Messages
10 years ago
The problem with the premium channel option is that Hallmark probably wants the channel on a lower tier so they can get more money. (x cents times subscribers vs $12.95 times even fewer subscribers.) Putting the channel as a premium option would also make other providers feel hosed..."why can AT&T offer it as a $12.95 option where we have to charge everyone for a low-rated channel?"
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dhascall
Master
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9.8K Messages
10 years ago
Yup, my wife wants them back too. They may never come back. I think that either party (or maybe both) do not want to negotiate at this time. Someone got their feelings hurt, IMHO.
I will agree the premium option won't work.
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ssmotes
Contributor
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1 Message
10 years ago
I do not have AT&T for cable TV because they do not have the Hallmark Channel. I will switch once they bring it back. Not everyone wants to watch sports.
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skeeterintexas
ACE - Expert
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27.6K Messages
10 years ago
Don't hold your breath. Hallmark has been gone for well over 3 years and no sign of it's return.
Enjoy your cable.
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