Where is the Hallmark Channel?

Contributor

Where is the Hallmark Channel?

I am new to At&t U verus. I was told when I signed up the Hallmark Channel was available.  It took me a week to finally realize you don't have it. Very misleading.

Message 436 of 787 (79,746 Views)
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Contributor

Where is the Hallmark Channel??

Where is the Hallmark Channel??

Message 1 of 787 (132,453 Views)
ACE - Master

Re: mok543210@gmail.com

Gone!!  Been gone for quite a while now.

"If you find this post helpful and it solved your issue please mark it as a solution.  This will help other forum members locate it and will also let everyone know that it corrected your problem. If they have the same issue they will know how to solve theirs"

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 787 (132,346 Views)
Employee

Re: mok543210@gmail.com

Hello,

beebeesa is correct. AT&T's agreement with Hallmark Channel and Hallmark Movie Channel has expired. U-verse TV customers have been denied Hallmark Channel and Hallmark Movie Channel programming by Hallmark. Although we have worked on negotiating a fair agreement with the Hallmark Channels, the programming fees they are seeking are not reasonable. As a result of not being able to reach a fair deal with Hallmark, these channels have been pulled from the U-verse line-up.

I have sent you a private message to discuss your U-verse Community Account:smileyinfo:

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 787 (132,331 Views)
Contributor

Re: mok543210@gmail.com

It worked. Thanks

Message 4 of 787 (132,330 Views)
Employee

Re: Where is the Hallmark Channel??

You're welcome. As a security measure it is best not to use a full email address as a user id. I am glad we were able to correct this.

On another note, regarding the Hallmark Channel you can submit a survey to submit your interest in this channel. The results of this survey are used to make decisions during the negotiations with Hallmark.Smiley Happy

http://www.uversechannels.com/channel-survey

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 787 (132,327 Views)
Tutor

hallmark

Can anyone tell me how to work to get Hallmark Channel back?

Message 6 of 787 (126,907 Views)
Expert

Re: hallmark

It is gone until they (Hallmark) are willing to lower their rate to an amount AT&T is willing to pay.  We (the subs) don't have any say in the matter.

Message 7 of 787 (126,887 Views)
Teacher

Re: hallmark

When I chatted with a technician he gave me a link where I could suggest a channel to add to the lineup.  I was able to suggest it - but the link disappeared when my chat ended.  Sorry.

 

It is so sad. U-verse runs ads for HALLMARK CHANNEL, but won't add the channel to the lineup.  It just doesn't make sense.  It seems every other cable, dish, and direct-tv has it.  If u-verse is supposed to be so great, why is it they can;t afford HALLMARK?  I will never understand - but I choose to be a disappointed customer  - I have been with AT&T my whole life, and every other aspect of my package is just fine.  So I have hope that one day they will bring it back..

Message 8 of 787 (126,880 Views)
ACE - Professor

Re: hallmark


CynthiaWM wrote:

Can anyone tell me how to work to get Hallmark Channel back?


Make your request here :  http://uversechannels.att.com/

 

The Hallmark Channel has been gone since September 1, 2010. Until Crown Media agrees to lower its carriage fees to AT&T, you will not see it in the U-Verse lineup.

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 787 (126,861 Views)
Explorer

Re: hallmark

The issue wasn't the amount of the carriage fees, but the fairness of the amount Crown Meua was asking. Crown wanted AT&T to pay an amount similar to what larger, national providers pay. AT&T felt they should pay an amount closer to what smaller providers with a smallee subscriber base pays. The amount was only 4 or 5 cents per subscriber. The way the reasoning is worded here, makes AT&T look cheap and Crown greedy. The dispute was about fairness not the actual amount Crown wanted. Until the two can agree on whether AT&T is a big company or a small one, we won't see Hallmark. Since 2010 things have changed. Hallmark's ratings have greatly improved and they no longer need to pay for Martha Stewart. AT&T has grown their customer base. Whatever happens now, will be based on this not on what happened in 2010. 

Message 10 of 787 (126,736 Views)
ACE - Master

Re: hallmark

[ Edited ]

338cece wrote:

When I chatted with a technician he gave me a link where I could suggest a channel to add to the lineup.  I was able to suggest it - but the link disappeared when my chat ended.  Sorry.

 

It is so sad. U-verse runs ads for HALLMARK CHANNEL, but won't add the channel to the lineup.  It just doesn't make sense.  It seems every other cable, dish, and direct-tv has it.  If u-verse is supposed to be so great, why is it they can;t afford HALLMARK?  I will never understand - but I choose to be a disappointed customer  - I have been with AT&T my whole life, and every other aspect of my package is just fine.  So I have hope that one day they will bring it back..


Hi.  The first point (that I've bolded) is a bit of a stretch.  U-Verse does not run ads for the Hallmark Channel (or HALLMARK if you would rather shout).  A network or a station may run ads for Hallmark, which U-Verse delivers into your home but U-Verse is not running the ads directly for the channels.  Why would they?

 

Your last point - yes most of us want them back.  Some want them back because they would watch the channel, some want them back because a family member would watch and some of us want the channels to return, so folks won't have to hear others complain, lol. Smiley Wink Seriously, it takes to two to tango (or tangle) and someone done made someone mad!

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 787 (126,710 Views)
Teacher

Re: hallmark

Interesting and I understand. However, to AT&T, I would not have changed from DirecTV if I knew they did not carry the Hallmark Channel. I love Perry Mason (old series) and no other network seems to show them. Not to mention Hallmark has some great programs. It's about what the customer wants. If the customers cannot receive at least 5-10 of the 450 channels offered, what is the point. If the programing does not improve, I'm going to move at the end of my contract.
Message 12 of 787 (126,498 Views)
ACE - Professor

Re: hallmark


will3368 wrote:
Interesting and I understand. However, to AT&T, I would not have changed from DirecTV if I knew they did not carry the Hallmark Channel. I love Perry Mason (old series) and no other network seems to show them. Not to mention Hallmark has some great programs. It's about what the customer wants. If the customers cannot receive at least 5-10 of the 450 channels offered, what is the point. If the programing does not improve, I'm going to move at the end of my contract.

You should have checked the U-Verse lineup before you switched from Direct. The Hallmark Channel has been gone since September 1, 2010. Never assume that what what television provider has is the same as all of the others.

 

What do you mean by " If the programing does not improve, I'm going to move at the end of my contract."? Are you referring to U-Verse getting back the Hallmark Channel or to the overall channel lineup for U-Verse? What other channels would you like for U-Verse to include to improve the channel lineup?

 

I hope that you are not a One and Done One Post Wonder, and will respond.


Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.

 

 

Owning a computer and not having the internet is like buying a refrigerator and not stocking it with food.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 787 (126,489 Views)
ACE - Master

Re: hallmark


will3368 wrote:
Interesting and I understand. However, to AT&T, I would not have changed from DirecTV if I knew they did not carry the Hallmark Channel. I love Perry Mason (old series) and no other network seems to show them. Not to mention Hallmark has some great programs. It's about what the customer wants. If the customers cannot receive at least 5-10 of the 450 channels offered, what is the point. If the programing does not improve, I'm going to move at the end of my contract.

See if ME-TV is carried in your area.  Perry Mason is shown on that network daily. 

 

ME-TV

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 14 of 787 (126,469 Views)
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