12-22-2013 1:47 PM
Panasonic Viera 65" TC-P65VT60 (loving it btw) and a new Vizio Soundbar S4251w-B4.
U-Verse into TV = HDMI1
AppleTV = HDMI2.
Viera TV out to Soundbar = Optical Audio Cable.
AppleTV sounds amazing through Soundbar. Viera TV on U-Verse sounds good through Soundbar but I have to crank Soundbar volume all the way to max. It's as if there's a "limiter" from the U-Verse? Anyone know how to "overcome limitation?"
The Amazon Prime App on the TV, and the AppleTV playback can be about 4/10 on the volume scale, and sound rocking.
But any U-Verse channels or recorded programs through the Viera TV have to be at 10/10 and are just barely serviceable volume-wise.
I tried the ATT/OK button flash. But saw no option for 955 entry. Did it anyway. Didn't work.
Any help would be appreciated. Cheers.
Solved by: Go to Solution.
12-22-2013 2:16 PM - edited 12-22-2013 2:17 PM
See if this helps:
The U-verse receiver and your Television Set have independent volume controls.
* If a single channel is affected, return to the channel and see if the issue has cleared. It may be a problem with the provider and not U-verse.
* If multiple channels are affected reset your receiver by holding down the POWER button on the front of the receiver for 10 seconds
* If that still does not correct the volume try unplugging the Residential Gateway from the power source for 2 minutes then plug it back in.
If your remote is controlling your STB volume after pressing the ATT button, you may need to program your remote to separate the two functions. Once you do this, to control the STB volume you press ATT and then the volume controls, and to control the TV volume you press TV and then the volume controls. To reprogram the remote:
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12-22-2013 3:07 PM
12-22-2013 8:50 PM
I finally got the 955 thing to work out. It kept taking me to channel 955 - which is an adult on demand channel. After some initial confusion, figured out that wasn't that the solution.
And finally got the U-Verse box volume to appear onscreen. It was down to 17. Kicked it up to 25 and everything is hunky dory now!
12-23-2013 5:22 AM
01-23-2014 3:18 PM
Just checking up on your post. If you encounter any issues with your service or equipment in the future, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
07-09-2014 7:32 PM
I had the same problem, (adult channel showing up) so I turned off everything by the remote, then programmed the volume. This worked! Thank you!!
09-07-2014 12:30 AM
@wolftoast - Glad to hear you found the problem. Thanks for posting. I believe you are the second person having a problem with the 955 changing the channel, Did you observe what the difference in what you were doing was? Can you replicate it? In order to help someone who may be in the same situation.
I was thinking do the programing away from the STB/TV, but if it is changing channel it is probably not in programming mode.
After a number of failed attempts, I discovered that you have to hit the Enter key not the OK button, after you type 955.
Also, if you have a failed attempt, and pressing the ATT/OK is not responding, pressing the channel up/dwn button once, resets the remote, so you can make a new attempt at following the steps:
1.Press ATT/OK for one second.
2. Press 955.
3. Press Enter.(not OK). button located at lower right corner of remote.
4. Press volume up/dwn. Look in the upper right corner of TV screen.
This solved my problem so thanks for the help Aviewer!!
01-05-2015 8:42 AM
The original problem is a real conundrum. We, customers, are hampered by having to rely on interpretation and observation.
For this case, another consideration that occurs to me on this revisit is - pressing two buttons at the same time can be difficult. I tried doing that step on another component the other day & I kept getting the first one I pressed instead of opening the programming.
In this case, at&t does say to press the att button first. I have abbreviated it to att/ok (together or simultaneously) in posts. Perhaps this problem occurs if it sees the OK button first & does not enter the programming mode. Try pressing the att button first.
Re: Reset with chan up down - The instructions do say after entering the programming mode, hitting any other(incorrect) button will drop programming mode. Of, coures it is possible it did not open programming, in the first place.
RE: OK/SELECT vs ENTER/ZOOM - There are two IR codes for these two functions. Sometimes they are interchangable & sometimes they are not.
I believe the programming should be opened with att/OK & closed with ENTER/ZOOM, but there could be cases that allow either. There is no way to be definitive for every case.
05-20-2016 2:56 PM
Using a new S30 remote from UVerse, there is no AT&T button.
Got any other ideas?
05-20-2016 3:24 PM - edited 05-20-2016 5:18 PM
12-13-2016 7:08 AM
Sorry to beat this with a stick; but I think I am either reading too much into this or missing what I need to do.
I have a S20 remote and there is no "at&t" button , so I don't see how I am supposed to:
"press both att & ok buttons simultaneously."
I am attempting to check and increase the STB volume.