Contributor
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2 Messages
Uverse service unreliable
Why is my Uverse service (TV and Internet) constantly going down? It's pretty darn frustrating!!! If this keeps up I'm switching back to COX. Their customer service sucks but at least their services are more reliable. I guess you get what you pay for with AT&T!!!
pedrochin
Guru
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638 Messages
9 years ago
Are you monitoring the status lights on the residential gateway when you lose service?
How many times a day does this happen?
How long has this been going on? - days, weeks
Does it go down during a certain time of day or is it random?
How old is your equipment?
What model is the gateway?
Have you taken any troubleshooting steps? - rebooting the RG, STBs; checking cable connections, RG ventilation
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EJOubre
Contributor
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2 Messages
9 years ago
Are you monitoring the status lights on the residential gateway when you lose service? YES
How many times a day does this happen? 0 TO 5 TIMES PER DAY
How long has this been going on? - days, weeks USED TO BE ONE TO THREE TIMES A WEEK, IN THE LAST TWO WEEKS JUST ABOUT EVERY DAY
Does it go down during a certain time of day or is it random? RANDOM, BUT MORE FREQUENTLY IN THE EVENING
How old is your equipment? RG and WHOLE HOUSE DVR WERE BOTH REPLACED ABOUT TWO MONTHS AGO
What model is the gateway? ARRIS NVG589
Have you taken any troubleshooting steps? - rebooting the RG, STBs; checking cable connections, RG ventilation. YES I REBOOT EVERY TIME IT HAPPENS, I DONT THINK ITS A CABLE ISSUE, RG HAS FREE SPACE ON ALL FOUR SIDES
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