Helpful Links

U-verse TV Down - Troubleshooting and Things To Know From AT&T

Community Support

U-verse TV Down - Troubleshooting and Things To Know From AT&T


TV2.5.pngWelcome to the U-verse TV Troubleshooting Hub!

Your One Stop Shop For Your U-verse TV Needs! 


Below are some helpful articles to troubleshooting your U-verse TV service! If you need immediate assistance, we highly recommend using our Troubleshooting Resolve Tool which allows you to troubleshoot on a mobile device, computer, or TV!



U-verse TV Troubleshooting


DVR/Receivers - Symptoms: Loss of Recordings, Resets, Reboots, Pixelation and Freeze.

Wireless Receiver - Symptoms: Loss of Recordings, Resets, Reboots, Pixelation and Freeze.

Possible Outage - Service down? This article will explain how you can check for an outage.

Learn how the receiver environment can impact service here


Remote Troubleshooting 


Unresponsive Remote -  Learn to quickly resolve your remote woes!  

Remote Programming - Learn how to program your remote.


How to Return U-verse Equipment? 



Check Out The Cool Stuff:

TV Features - What was changed? What was added? 

AT&T Remote Features - What was changed? What was added? 

Getting a new television? Check out this article for some helpful hints when hooking it up!


For DIRECTV troubleshooting, click here!

For U-verse Internet Troubleshooting, click here!

For U-verse Billing Assistance, click here!

For Landline and DSL Billing Assistance, click here!

Mobility Troubleshooting, Ordering & Billing




ChrisZ, AT&T Community Specialist 


AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 1 of 3


This set top box does not match the account settings
Message 2 of 3


Why does my tv freeze or go black?  my daughter also has att and the same thing is happening to her.  Att is not a good product.

Message 3 of 3
Share this topic

Having service trouble? There is an app for that!

Click here to check it out or text myATT to 8758 to download the app. You can quickly and easily resolve your service woes!

Do you need to contact us? Chat with us!

Additional Support