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U-verse Internet and TV Down - Quick Fixes & Solutions from AT&T

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U-verse Internet and TV Down - Quick Fixes & Solutions from AT&T

If you have just started having trouble or service has been acting up for some time, check out some troubleshooting steps below. These steps below have been provided by the U-verse Community Manager and are the most common fixes based on their interactions with other forums members.

 

Modem_Res.png
The Fastest Fix – Sometimes

A reset can be the easiest fixes for service loss and intermittent service drops, slow speeds, abd the dreaded red x.

 

  • Modem (Residential Gateway) On the rear of the modem is a red button. Press and hold that for 10 seconds.
  • Receiver – Press and hold the power button for 10 seconds.


A reset of the entire system can get you back up and running in most cases.


How To Resolve Slow Speeds  SlowSpeed.png

A reset can also resolve slow speeds! Not only do you need to reset the modem, you need to reset your devices!

 

  • Reset your modem - (Residential Gateway) On the rear of the modem is a red button. Press and hold that for 10 seconds.
  • Restart your device - Applications and processes that run in the background on your device can slow speeds. A reset clears this up.

 If your Wi-Fi speeds are slow, you will find some additional steps here to improve your experience

Power and Cable ConnectionsPower.png

Sometimes the cables are disconnected or may loosen if bumped into.

 

  • Make sure power is plugged in
  • Make sure the connections from the wall to receiver and receiver to the TV are secure

Pixilation, Freeze, and Recording Failure

 

Rec_reset.pngSurge protectors, power strips, and some UPS devices can cause service disruption affecting picture quality, service drops and even affect your recordings. If you are using these devices, plug the AT&T equipment into a wall outlet. This has been the easiest and fastest fix for issues like this. We have worked with members in the past who had had issues for months. When the devices were plugged into a wall outlet, this resolved the the trouble they were having. 

 

If your TV services are still acting up, you fill find additional troubleshooting steps here.

 

To Troubleshoot Without Havint To Call In

Text the word myATT to 556699 from any device and get a link to download the myATT Troubleshoot and Resolve app.

ChrisZ, AT&T Community Specialist 

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Community Support

Re: Quick Fixes for U-verse TV and Internet Service

Is your service acting? TV and internet going in and out? Is your Wi-Fi slow? Check out some recommendation fixes provided by the U-verse Technical Community Manager. 

 

Have Other Concerns?

U-verse Quick Fix

U-verse Billing & Rewards

DIRECTV Quick Fix

Mobility Troubleshooting, Ordering & Billing

 

ChrisZ, AT&T Community Specialist 

 


Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out to our Chat Support 24/7.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Contributor

TV program picture keeps freezing. Doesn't matter what channel

I'm watching the play offs and the picture keeps freezing.  This is very irritating

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Re: TV program picture keeps freezing. Doesn't matter what channel

Hi @Mrs.K-Hen,

 

Just moved your post to our U-verse troubleshooting article. You will find some information that should help resolve this. If not, you will find information on how to download our myATT app to troubleshoot further. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please send us a private message.
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Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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