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9 Messages
U-Verse TV keeps freezing
I have had U-verse TV and Internet for several years throughout which I've had problems with the TV picture freezing and then losing connection. When this happens, my Internet goes out as well. I've rebooted the system and it works for a while. Techs have been out numerous times and temporarily fixed the problem only to have it re-occur later on down the road. This is extremely frustrating and I'm considering going back to my old cable company and using ATT DSL for my Internet. In those days, I had no such problems.
I've had the router and DVR replaced twice. My DVR sits on top of my DVD/VCR combo player. My computer is in a room other than my TV but nearby. The latest malfunction was last night. This morning it seems to be working....for now... but the thought of a shutdown always looms. My next door neighbor has Uverse and doesn't experience these problems.
Any suggestions?
[subject edited as new topic was created] -moderator
Official Solution
rathbone1
Tutor
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9 Messages
13 years ago
I did as I was asked and the bottom line is that a tech came to my house the next day and repaced the adapter which he said was old. All was working when he came and working when he left. I suggested that I be put on a different terminal. The next day I received a call from an outside tech who did the terminal thing after which nothing worked. He remained here all day conferring with Texas ATT, his supervisor came here as well, etc. The TX person said that her screen showed I was up and running when in fact nothing was running...no TV, no Internet. I was told that between the hours of midnight and 5:00 AM today, a NEW CARD WOULD BE PHYSICALLY PLACED IN THE TERMINAL BOX. Sure enough, all is well again and my TV and Internet are working fine. What an ordeal but the solution started with this board and for that I'm grateful.
Many thanks to all who worked so hard on the problem. Happy.....for now!
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Official Solution
aviewer
Expert
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10.1K Messages
10 years ago
The wired box is the DVR that does all the trick play on live TV. So, all activity does go through it. But, the system is designed to work even if it is not there.
First try a whole house reboot -
Pull all power.
Repower RG, wait for all green
Repower wired box, wait for viewing.
Repower wireless WAP/STBs
You could also try a differnt cat5 cable or a differenr connection on the RG.
The system should work better than you are seeing. If it is still a problem call in for it to be fix. You may need a new DVR or RG.
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texasguy37
Expert
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14.5K Messages
13 years ago
Can you download and install SomeJoe's tool at the link below?
http://www.uverserealtime.com/
Once you install the tool, please post screenshots of the following tabs: IP/Profile, Error Table, Bitloading, & Coax/HPNA.
We can take a look at the screenshots to see if there appears to be any issues with your system.
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rathbone1
Tutor
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9 Messages
13 years ago
I downloaded what you asked and accessed the stats but have no idea as to how to post the results to this board. I saved the results as documents and tried to simply copy them and post but was unable to do so. Please help. Thanks.
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SomeJoe7777
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9.4K Messages
13 years ago
For each tab on the software, you can click the "Save screenshot" button to save a screenshot of that tab. It gets saved as a PNG graphics file.
On this forum, post a new message to this thread. Use the Insert Image button in the editor toolbar (it looks like this: ) which will ask you for the filename to upload.
You can insert multiple images into the same post by using this button more than once.
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rathbone1
Tutor
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9 Messages
13 years ago
3 Attachments
rd ip profile.png
rd error table.png
rd bitloading.png
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rathbone1
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9 Messages
13 years ago
I'll try the coax again but I couldn't really access it like the others.
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rathbone1
Tutor
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9 Messages
13 years ago
There's a glitch in running the coax so I copied what I could:
Data Collection Time:
HPNA Network Current Multicast Rate (Mbps): 0
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rathbone1
Tutor
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9 Messages
13 years ago
Thanks for your help in posting the results of the scan. Also, my TV and Internet have both been working fine yesterday and today but I'm still afraid that it'll freeze. Guess I'm gun shy.
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rathbone1
Tutor
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9 Messages
13 years ago
Shortly after I posted my last entry, I lost Internet connection and a little later regained it. Oh brother!
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