This set top box does not match the account settings!

Contact ATT Uverse Care here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/2365485

Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.

This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.

Include your account#, email address and a good phone # (land or cell) and time to contact you on.

Check for the blue PM envelope to appear, upper right on every page, for their reply. Good luck 😉

Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
or ATT Customer Care (all other problems)
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I Call It Like I See It, Simply a U-verse user, nothing more

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@MiszXclusive wrote:

This is my second time today calling the AT&T Uverse guy to come out and fix our cable box, all the boxes work except for the one in my living room. Everytime I turn it on it says "this set top box does not match account settings" How can I fix this problem?

 

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Obviously, AT&T (or at least the two techs) knows you have multiple boxes...but, just being curious here, how did you obtain the box in the living room?