bluedevilmom's profile

Tutor

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2 Messages

Sunday, April 23rd, 2017 4:26 AM

The free HBO/Cinemax weekend preview is not working.

The free HBO/Cinemax weekend preview is no longer working on my TV. It was fine last night, but not now. I chatted with an agent who told me it must be a channel mismatch error and to try again in a few hours. It's 12:24 am here. I would like to watch now, not at 3am in the morning. This is certainly not encouraging me to subscribe to HBO/Cinemax through AT&T. Is anyone else having this problem?

Accepted Solution

Official Solution

ACE - Expert

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27.6K Messages

7 years ago

Reboot your DVR.  If that doesn't work, try rebooting the RG.

Tutor

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2 Messages

7 years ago

Thank you. I was waiting to reboot until the show I was recording (on another channel) was over. The reboot worked.

ACE - Expert

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27.6K Messages

7 years ago

When in doubt, reboot.

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