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The free HBO/Cinemax weekend preview is not working.

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The free HBO/Cinemax weekend preview is not working.

The free HBO/Cinemax weekend preview is no longer working on my TV. It was fine last night, but not now. I chatted with an agent who told me it must be a channel mismatch error and to try again in a few hours. It's 12:24 am here. I would like to watch now, not at 3am in the morning. This is certainly not encouraging me to subscribe to HBO/Cinemax through AT&T. Is anyone else having this problem?

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ACE - Expert
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Accepted by bluedevilmom
‎04-22-2017 9:38 PM

Re: The free HBO/Cinemax weekend preview is not working.

Reboot your DVR.  If that doesn't work, try rebooting the RG.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 4

Re: The free HBO/Cinemax weekend preview is not working.

Thank you. I was waiting to reboot until the show I was recording (on another channel) was over. The reboot worked.

Message 3 of 4
ACE - Expert

Re: The free HBO/Cinemax weekend preview is not working.

When in doubt, reboot.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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