TV is sputtering on hot days

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Scholar

TV is sputtering on hot days

I'm not sure if this is the right palce for this question.  Now that summer is here (UGH) we are having the same problem as last summer.  Around noon and later the tv will have sputtering spells.  Besides being annoying, it can't be good for the television.  We had a tech out for another matter last year and he said that the hot sun on our outside connection was causing it. 

 

Question 1. Is it true that the hot sun on our outside connections can cause reception problems

 

Question 2   If so, what can we do to stop it

 

I am also wondering if maybe we have weak cables somewhere in the connections.  It only happens on the main TV in the living room.  I do use coax cable to connect our service to that tv and it goes thru a DVD player and a Laser disc player to get to the tv set.

 

Question 1   Could the coax cable be the probelm

 

Question 2   Is it bad to run the service thru so many other devices

 

Question 3   What is the best kind of cable to use on our connections I'm not up on the latest technology terms, so be kind.  I thought I could use the red/yellow/white A/V cables.  There is a spot for HDMI (?).  I don't know what that is or what kind of cable that would be.

 

Our TV is High Def, but we don't subscribe to High Def programming.

Message 1 of 32 (3,314 Views)
Expert

Re: TV is sputtering on hot days

Why does the U-verse receiver connect to the TV through the DVD player and Laser disc player as opposed to a direct connection from the U-verse receiver to the TV? 

 

Since you have an HDTV, I would recommend either an HDMI cable or component cables even though you do not subscribe to the HD service.  Those are the only connections that will deliver a HD picture which you can take advantage of whenever U-verse offer an HD free preview.  By the way, why do you not want HD service on your HDTV?

 

I don't know that the connection between the U-verse receiver and the TV is the reason for the sputtering.  Can you download and install SomeJoe's tool at the link below?

 

http://www.uverserealtime.com/

 

Once you install the tool, please post screenshots of the following tabs: IP/ProfileError Table, Bitloading, & Coax/HPNA.

 

We can take a look at the screenshots to see if there appears that you might be an issue with your system.

Message 2 of 32 (3,258 Views)
Scholar

Re: TV is sputtering on hot days

I replied, but my message was moved while I was runnig the tests.  I don't know if you got my message.  I run thru all of the components because that's the way I've always done it in the past to be able to see my laser movies on the tv or switch back and forth.  I am willing to run directly fromt he DVR to the TV and not worry ab out the DVD and Laser.

 

I don't subscribe to HD because I am on a very fixed income.  I'm already pushing it to have the 450 service.  I don't mind.

 

I have the screen shots, but don't know how to send them to you.

Message 3 of 32 (3,240 Views)
Scholar

Re: TV is sputtering on hot days

When Realtime asked if I wanted to include personal information, I said Yes.  Should I include personal information?

Message 4 of 32 (3,238 Views)
Expert

Re: TV is sputtering on hot days


Linda661 wrote:

 

When Realtime asked if I wanted to include personal information, I said Yes.  Should I include personal information?


No, you do not want to include personal information.

Message 5 of 32 (3,235 Views)
Expert

Re: TV is sputtering on hot days


Linda661 wrote:

 

I replied, but my message was moved while I was runnig the tests.  I don't know if you got my message.  I run thru all of the components because that's the way I've always done it in the past to be able to see my laser movies on the tv or switch back and forth.  I am willing to run directly fromt he DVR to the TV and not worry ab out the DVD and Laser.

 

I don't subscribe to HD because I am on a very fixed income.  I'm already pushing it to have the 450 service.  I don't mind.

 

I have the screen shots, but don't know how to send them to you.


You can insert the screenshots into a message using the icon that looks like a tree.

 

Also, you should connect both the DVD player and the Laser disc player directly to your TV.  There should be enough connections on your HDTV for all of those devices to connect individually.  You just change the input on the TV to go between U-verse, the DVD player and the Laser disc player.

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Scholar

Re: TV is sputtering on hot days

Message 7 of 32 (3,232 Views)
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Solution
Accepted by beckyww (Administrator)
‎09-30-2015 1:39 AM

Re: TV is sputtering on hot days

Thanks for posting those screenshots! 

 

I notice that your gateway has been running for 65 days.  I would suggest that you unplug it for about 30 seconds and then plug it back in.

 

Also, if any of your U-verse receivers are feed by coaxial cable, after the gateway comes back online, run the Extended Test and then repost the Coax.HPNA tab.

 

Thanks!

Message 8 of 32 (3,228 Views)
Scholar

Re: TV is sputtering on hot days

I'm using coaxial cable everywhere.  I'm going to try to change to something else.  I don't have a HDMI cable.  You'd think one must have come with my TV so maybe I put it somewhere.

 

I'll do the power down and run the test again.

 

Two questions:

 

Am I supposed to powere down the gate way on a regular basis?  How often?

 

Can the hot sun be affecting anything to do with my reception?

Message 9 of 32 (3,226 Views)
Scholar

Re: TV is sputtering on hot days

On my Coax screen shot I had that message to run the link

 

http://192.168.1.254/xslt?PAGE=C_5_0

 

when I access that site (called 2 WIRE) there are all sorts of pages and tests.  Should I be doing something there or are you looking at that?

Message 10 of 32 (3,225 Views)
Expert

Re: TV is sputtering on hot days


Linda661 wrote:

 

Two questions:

 

Am I supposed to powere down the gate way on a regular basis?  How often?

 

Can the hot sun be affecting anything to do with my reception?


Options vary about rebooting the gateway on a regular basis.  I generally reboot mine 1 or 2 times a month.

 

I have not heard about the hot sun affecting reception.

Message 11 of 32 (3,221 Views)
Expert

Re: TV is sputtering on hot days


Linda661 wrote:

 

On my Coax screen shot I had that message to run the link

 

http://192.168.1.254/xslt?PAGE=C_5_0

 

when I access that site (called 2 WIRE) there are all sorts of pages and tests.  Should I be doing something there or are you looking at that?



On that page, there should be a button to press to run the Extended Test.

Message 12 of 32 (3,220 Views)
Guru

Re: TV is sputtering on hot days

Linda661 wrote:

 

 "I don't subscribe to HD because I am on a very fixed income.  I'm already pushing it to have the 450 service.  I don't mind."

 

Correct me if I'm wrong, but isn't HD already included in the 450 package?

Message 13 of 32 (3,222 Views)
Expert

Re: TV is sputtering on hot days

[ Edited ]

Yes, the $10 HD Technology fee is included in the U450 package.  Since the OP has been using coax to connect the U-verse receiver to the HDTV, she has not been receiving an HD picture on any of the HD channels (channels 1000 - 1999).

Message 14 of 32 (3,220 Views)
Guru

Re: TV is sputtering on hot days

Ah!  Ok, I mis-read that as meaning using coax to connect each box to the network.

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