10-10-2017 12:34 PM
Every night my TV shuts down at exactly 1:01 a.m. while I am watching it . Five minutes later everything comes back on. All the titles recorded on my DVR disappear and then reappear. If I am watching a recording from my DVR, I have to completely restart the recording. It is very aggravating The wiFi signal on my boxes disappear during this time. It happens on all the TVs. Either the network is trying to do an update or the network is downloading copies of my DVR recordings. I have had U-verse techs out three times and had my Gateway replaced three times and my DVR replaced twice to no avail. I wouldn't mind if this happened at 3 or 4 a.m., but I am usually up watching TV at 1 a.m.
01-08-2019 3:45 PM
I can depend on losing connectivity at 1:01am every morning. I am in North Texas. I think this is a power down of the signal by U-verse. It doesn't always resolve itself until regular business hours. This is UNACCEPTABLE. NOT EVERYONE WATCHES TV ONLY DURING PRIME TIME.
02-11-2019 11:16 PM
They've admitted they have a log and can see my system is down every night after 1:00 Am. It can be down over an hour. It's been going on for several months.
02-11-2019 11:55 PM
02-27-2019 11:41 PM
Had three techs and one supervisor come out. We have one hard-wired box and two boxes connected by WiFi. Usually only the WiFi boxes are effected. They go out almost every night at either a minute or two after 11 PM or around 11:20-ish. It can take ten to forty minutesd for the signal to restore itself no matter whether we reboot, follow all the instructions, or not. The second tech who came out changed the boxes; no difference. First and third guy had no idea what was wrong. The supervisor didn't admit he knew what was wrong, but cryptically said he thought he knew how to fix it, but wouldn't tell us how. After he left the problem disappeared for several months. Now it has come back. We are getting tired of this. My wife is a night owl and this really has put her in a bad mood. We are paying for a service which is defective and appears to bed deliberately short-changing us on service. If my next call to the tech support does not result in a permanent solution we will switch back to Cox Cable.