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TV connection lost at same time each night

Teacher

TV connection lost at same time each night

Every night my TV shuts down at exactly 1:01 a.m. while I am watching it . Five minutes later everything comes back on. All the titles recorded on my DVR disappear and then reappear. If I am watching a recording from my DVR, I have to completely restart the recording. It is very aggravating The wiFi signal on my boxes disappear during this time. It happens on all the TVs. Either the network is trying to do an update or the network is downloading copies of my DVR recordings. I have had U-verse techs out three times and had my Gateway replaced three times and my DVR replaced twice to no avail.  I wouldn't mind if this happened at 3 or 4 a.m., but I am usually up watching TV at 1 a.m.

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Message 1 of 19

Re: TV connection lost at same time each night

I can depend on losing connectivity at 1:01am every morning.  I am in North Texas.  I think this is a power down of the signal by U-verse.  It doesn't always resolve itself until regular business hours.  This is UNACCEPTABLE.   NOT EVERYONE WATCHES TV ONLY DURING PRIME TIME. 

Message 16 of 19
Contributor

Re: TV connection lost at same time each night

They've admitted they have a log and can see my system is down every night after 1:00 Am.  It can be down over an hour.  It's been going on for several months.   

Message 17 of 19
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Mentor

Re: TV connection lost at same time each night

Wow. After about three years of being subscribed to multiple threads on
this same issue that is the FIRST time I've EVER heard AT&T acknowledge
that much. I gave up on them a long time ago on this problem after
countless hours on the phone and on the support forum. I was actually
surprised I was still subscribed to this thread, as I thought I removed
myself from all of them.

So, are they saying it's due to timer-based power fluctuations in your
home? (As if all of us would have the exact same problem at the same time.)
Message 18 of 19
Tutor

Re: TV connection lost at same time each night

Had three techs and one supervisor come out. We have one hard-wired box and two boxes connected by WiFi. Usually only the WiFi boxes are effected. They go out almost every night at either a minute or two after 11 PM or around 11:20-ish. It can take ten to forty minutesd for the signal to restore itself no matter whether we reboot, follow all the instructions, or not. The second tech who came out changed the boxes; no difference. First and third guy had no idea what was wrong. The supervisor didn't admit he knew what was wrong, but cryptically said he thought he knew how to fix it, but wouldn't tell us how. After he left the problem disappeared for several months. Now it has come back. We are getting tired of this. My wife is a night owl and this really has put her in a bad mood. We are paying for a service which is defective and appears to bed deliberately short-changing us on service. If my next call to the tech support does not result in a permanent solution we will switch back to Cox Cable. 

Message 19 of 19
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