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TV connection lost at same time each night

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TV connection lost at same time each night

Every night my TV shuts down at exactly 1:01 a.m. while I am watching it . Five minutes later everything comes back on. All the titles recorded on my DVR disappear and then reappear. If I am watching a recording from my DVR, I have to completely restart the recording. It is very aggravating The wiFi signal on my boxes disappear during this time. It happens on all the TVs. Either the network is trying to do an update or the network is downloading copies of my DVR recordings. I have had U-verse techs out three times and had my Gateway replaced three times and my DVR replaced twice to no avail.  I wouldn't mind if this happened at 3 or 4 a.m., but I am usually up watching TV at 1 a.m.

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Message 1 of 18
Contributor

Re: TV connection lost at same time each night

I can depend on losing connectivity at 1:01am every morning.  I am in North Texas.  I think this is a power down of the signal by U-verse.  It doesn't always resolve itself until regular business hours.  This is UNACCEPTABLE.   NOT EVERYONE WATCHES TV ONLY DURING PRIME TIME. 

Message 16 of 18
Contributor

Re: TV connection lost at same time each night

They've admitted they have a log and can see my system is down every night after 1:00 Am.  It can be down over an hour.  It's been going on for several months.   

Message 17 of 18
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Mentor

Re: TV connection lost at same time each night

Wow. After about three years of being subscribed to multiple threads on
this same issue that is the FIRST time I've EVER heard AT&T acknowledge
that much. I gave up on them a long time ago on this problem after
countless hours on the phone and on the support forum. I was actually
surprised I was still subscribed to this thread, as I thought I removed
myself from all of them.

So, are they saying it's due to timer-based power fluctuations in your
home? (As if all of us would have the exact same problem at the same time.)
Message 18 of 18
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