- edited 09-20-2017 5:55 AM by ATTCustomerCare
Let’s be real. Everyone is streaming apps to watch their favorite shows and movies these days. We all do. It is a big part of our digital lives! We want to share a few things with you that will improve your streaming experience.
When you stream, we recommend a plan that will support streaming. 6mbps and above are recommended.
Run a Speed Test to test your connection:
If you have trouble with the HBO GO app, ESPN or other network provided apps, the above information may help. We recommend contacting that network to troubleshoot further.
Note: In some instances, the servers the content is on can be an issue. For example, some videos on YouTube may stream fine while others take time to load. Also, some streaming services like Netflix may stream great while another streaming service may not. This is an item beyond AT&T's control. Test your speeds, if they are with testing parameters, this issue may lie with that streaming service. If you plan is not meeting the plan requirements, check out the Improve Slow Speed section of Wi-Fi Troubleshooting Hub.
If you have any issues concerning your streaming application, please send us a detailed message by clicking here. Be sure to include your name, account number, your internet plan, wired & wireless tests, and let us know how many devices are connected at one-time.
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Solved by: Go to Solution.
- edited 05-17-2016 1:28 PM
Troubleshooting your Streaming Applications
If you have any issues concerning your streaming application, please send us a detailed message by clicking here. Be sure to include your name, account number, phone number, and the best time to reach you.
12-26-2016 6:06 PM
12-27-2016 1:07 PM
I am unable to sign in to HBO go, showtime anytime, etc. It says that i am not authorized and I do not have that service. Which I do. I pay for the premium channels. How can you fix this?
06-25-2017 10:57 AM
Check out this article, it may help with the HBO streaming issues you are having.
11-26-2017 5:11 PM
I am having this exact same issue with Showtime and Starz. Can you please repost the article as I cannot see it on this reply .
01-27-2018 5:12 PM
My streaming on LTE on Live TV, On Demand, Netflix, Hulu, HBO GO, Showtime Anytime always work great! When streaming my recorded shows though, it takes forever for the blue uploading circle indicator to finish and the program to start. Also, once it does start, it starts for a few minutes then freezes for a few minutes and keeps repeating this. Its been doing this for weeks but it used to work great all the time. I have reset the Genie 54, bought a new router, Reinstalled the DTV App, Reset the modem, router and iphone in sequential order, etc. etc. and nothing fixes it!!! Also, if its in the middle of a program and freezes and doesnt come back, a message appears saying Network Problem. I reset the iPhone and look at my playlist and try to restart the program once the green arrows appear again but the program just takes forever to upload and starts and stops repeatedly again. Nothing I do fixes it and it used to work great all the time!!! Does anyone have this problem and how did it start?!?!?! Please Help! 🤬
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