Teacher
•
17 Messages
STARZencore Westerns channel 940 distortion
Need help; can't watch STARZencore Westerns channel 940 due to the fact that it is stretched to HD from programming that should be SD. Sent message to STARZ and got the following reply: Jason Myers (STARZ) Jul 6, 16:11 PDT Hello, Thank you for taking the time to contact us. Most likely your provider is not showing the HD version of the channel. Please reach out to your provider with any questions or assistance in changing your TV format to better view the channel. Regards, Jason
ATTHelp
Community Support
•
231.5K Messages
7 years ago
@bjohnston1427, @JefferMC, @janegeorge0524 & @skeeterintexas Please check on the channel and let us know if you're still having the same issue.
-ATTCares
0
0
bjohnston1427
Teacher
•
17 Messages
7 years ago
0
0
ATTHelp
Community Support
•
231.5K Messages
7 years ago
Thank you @bjohnston1427. Looking forward to reading from you.
-ATTCares
0
0
skeeterintexas
ACE - Expert
•
27.7K Messages
7 years ago
Right now, The Man from Laramie (1955) is letterbox. @janegeorge0524 needs to weigh in.
0
0
janegeorge0524
Mentor
•
38 Messages
7 years ago
Thank you for the alert - My TVs are now displaying Channel 940 with four black bars around a rectangular video which is the same way all of the other U-verse SD channels display HD content. I am really pleased so far - however like @bjohnston1427, I'll be double-checking the old B&W TV shows that are on weekday afternoons. I'll touch base with you all tomorrow. If the older B&W Westerns TV shows are displayed in the correct aspect ratio, I will be doing a jig around the house.
I am so pleased that we all stuck with it and that AT&T has responded with a correct aspect ratio for the HD content on Channel 940.
Color me optimistic!
Jane
0
ktut
Scholar
•
98 Messages
7 years ago
It looks normal to me now too. Keeping my fingers crossed.
0
0
bjohnston1427
Teacher
•
17 Messages
7 years ago
0
0
bjohnston1427
Teacher
•
17 Messages
7 years ago
"stretching" problem has been solved.
Thanks for resolving the issue.
0
janegeorge0524
Mentor
•
38 Messages
7 years ago
UPDATED NEWS as of July 10th: SF area reports the channel is fixed! Both HD content and SD content on Channel 940 STARZ Encore Westerns are now formatted correctly. HD content displays in a rectangular box with black bars on all four sides. SD content displays in a square shape with black bars on left and right only.
Hooray and pardon me while I do a little dance for joy around the room
1 Attachment
Snoopy2.jpg
0
0
skeeterintexas
ACE - Expert
•
27.7K Messages
7 years ago
Any movies or programs shown on 940 with the black bars on all four sides is considered SD in letterbox format, not HD.
All HD channels are in the 1000s on the guide. If StarzWestern offered an HD version, it would be placed at 1940.
0
0