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Red X mark on TV screen and all link lights are on

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Red X mark on TV screen and all link lights are on

Dear Customer Service,

 

I have problems on one of wireless receivers, out of three in my house.

 

There is no TV screen, rather than red X, and I found all link lights are on

on this wireless receiver.

 

In addition, I lost all recorded TV, and I see the message, "No recording TV is unavailable" 

 

I think I did everything for troubleshooting in AT&T web.

 

Please let me know ASAP what I should do next.

 

Thank you for your help.

 

christopher582

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Accepted by 582christopher
‎08-22-2016 1:31 PM

Re: Red X mark on TV screen and all link lights are on

Hi @582christopher,

 

Sorry to read of the trouble you are having. Check out this article, it may help. We recommend downloading our myATT app from the app store or texting myATT to 8758 to receive a link to download it. It allows you to troubleshoot in the palm of your hand and even setup a technician appointment. It is much faster than calling in. 

 

If you need further assistance or the app does not help, let us know. 

 

-ATTU-verseCare


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Contributor

Re: Red X mark on TV screen and all link lights are on

Dear Customer Service,

 

I have problems on one of my wireless receivers, out of three in my house.

 

There is no TV screen, rather than red X, and I found all link lights are on

on this wireless receiver. I do have internet service.

 

I think I did everything for troubleshooting in AT&T web.

 

Please let me know ASAP what I should do next.

 

Thank you for your help.

 

 

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