08-04-2014 9:30 PM
My promotion from last year just ran out recently, so I signed up for a new one. They said nothing would change, other than an upgrade to U300 from U200 and a slightly higher bill. I've noticed my internet has been spotty lately and now when I watch TV while someone is watching downstairs, it says there are too many HD services in use. I don't get why my service was downgraded!
08-05-2014 6:48 AM - edited 08-05-2014 6:50 AM
I'm sorry about the unexpected changes on your profile after the upgrade. I can help you restore your HD streams. Please send me your account information at ATTU-verseCare to help you correct this.
Need more help? Feel free to search the AT&T Community for great answers. You can also get immediate troubleshooting steps from the myAT&T app. Simply login, scroll and click Fix it Now! Support Tools. You can also reach out here in the Forums by sending us a Private Message or checking out our Chat Support.
08-05-2014 7:19 AM - edited 08-05-2014 7:26 AM
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.
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