Contributor
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1 Message
Programming is interrupted with blue screen "tips" screen.
At least once a day my programming is interrupted with blue screen "tips" screen. Is this a feature I can turn off?
Contributor
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1 Message
At least once a day my programming is interrupted with blue screen "tips" screen. Is this a feature I can turn off?
Official Solution
JefferMC
ACE - Expert
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35.2K Messages
10 years ago
After 8 hours of no activity (from the remote or the front of the box), the STB goes to its "standby" state: The "power" button light goes off and the display switches to the standby blue screen which--as of about 8 months ago--displays "helpful" tips about U-verse service.
You can prevent this by pressing OK, or EXIT or anything on the remote before the eight hour timer expires, but the feature itself cannot be disabled.
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aviewer
Expert
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10.1K Messages
10 years ago
I had a couple days where I did not go out & not turning off the TV so at 4:00 or soon after the dreaded press ok screen appeared. I did press OK & all was right again in the u-verse (at least for the next eight hours, but I usually change channels in that time frame.
So, the work around is to find a time, within an eight hour period to do a quick chan up/down to buy another eight hours of uninterrupted viewing. Think of it as feeding the parking meter. Or, just press OK when needed.
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hkerslake
Contributor
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2 Messages
10 years ago
a way around it will be found or the ultimate fix will be used. it will go out the door
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hkerslake
Contributor
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2 Messages
10 years ago
not a good work around, i'm paying for it 24/7 and i want it 24/7 on my terms
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oufanindallas
ACE - Master
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6.9K Messages
10 years ago
If you're watching the same channel for 8hrs and 1 minute is the only time you're going to run into this issue. You have access to your tv and internet 24/7, it's an energy savings feature that is built in to turn the box off after 8 hours on no activity.
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