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Program guide

  • My program guide has said "Getting Information" for 5 days. How do I get it back? It worked at first but my service didn't, then the guide went out and now my service works but still no guide.
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Accepted by skeeterintexas
‎11-01-2019 3:40 AM

Re: Program guide

Try unplugging both the gateway and the DVR. Reconnect the gateway and let it fully restart- can take 10 minutes. Then reconnect the DVR, let it fully restart, and try the guide. If problems persist, call 800.288.2020 for assistance.

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