02-19-2016 7:02 PM
Why do I have to pay extra $10.00 to High Definition TV with a U200 TV package? The package states in its definition of the program as you are selling that.:
1- Up to 200 channels,
2- Includes HD Channels and
3- content, and access to U-verse on demand programs.
But I have to pay extra $10 to watch HD channels including my locals channels.. REALLY?
I can get free local channels with with super HD at no cost. and based on the bill I read, you are charging my community $83 monthly for this package. and I have to pay extra $10.00 for HD. that is outrage. This is the USA and the year is 2016 where HD is a standard and NO one in the US should be paying extra for HD. Comcast offer better service with HD included.
So I am going to talk to the representative for this rip-off and complain and to let the other residents know about this rip-off.
Solved by: Go to Solution.
02-19-2016 7:27 PM
That's funny, what I see on the web site is:
U450 includes HD channels.
Other plans HD availability subject to $10/mo. tech fee
Can you provide a link to the page where you got your information?
02-19-2016 8:04 PM
I agree with You. HD should be a NO charge item.
DirecTV does NOT charge "NEW" customers for HD, But Nails it's OLD Customers. $ 10.00
Thier excuse is: New Customers Now pay for the First Receiver. $ 7.00
Ever try to watch DirecTV with-OUT a TV, the DISH or a Receiver. Ain't going to happen.
At least the First "HD" Receiver and Dish should be standard equipment.
Kinda like buying a Car, and when it won't move, the salesman says. Oh, I forgot, you need to pay for an engine.
02-19-2016 9:49 PM
02-19-2016 10:18 PM
This is from the at&t site https://www.att.com/esupport/article.html#!/u-verse-tv/KM1045171 U-200 Package The U200 package includes the following for U-verse TV: Up to 360 digital channels Local channels Includes one HD-ready DVR receiver with Total Home DVR service Exciting sports channels 46 digital music channels Extensive On Demand Library in my account states: U-verse tv u200 * Up to 200 Channels * included HD channels and content *Access to U-verse On Demand programs the point is that . why to watch HD tv should be an option in the USA
Yeah, I'm not seeing the Up to 200 Channels * included HD channels and content part on that page. Am I missing it?
02-20-2016 7:56 AM
"Yeah, I'm not seeing the Up to 200 Channels * included HD channels and content part on that page. Am I missing it? "
What your point? what I stated is the exact text found in the page so att does not showing you the 200 channels.. so.. my point is the att states "included HD channels" but they do not tell you about which channels are supposed to be HD. But my whole point is the whole package SHOULD be HD and and they should clarify that client are NOT getting any HD at all and NOT to use the word HD as to mislead the customers that we are getting HD and that is NOT true. As I mentioned before even in my account att describe my package and use the word HD. So what is the point you dont understand.. you are working for ATT and trying to avoid the point.
02-20-2016 8:04 AM
BOTTOM LINE: HD is included with U450 only. Any other level of service requires an additional $10 mnth charge.
When you add HD, you get the HD version of every channel included in your service level.
02-20-2016 8:26 AM
Sure does sound like you work for at&t
READ articles, HD should NOT be an option.
IT should be part of the service at NO Cost.
- edited 02-20-2016 5:15 PM
"BOTTOM LINE: HD is included with U450 only. Any other level of service requires an additional $10 mnth charge.
When you add HD, you get the HD version of every channel included in your service level."
THAT IS THE POINt. why should we have to pay extra to watch HD in any package that is not the u450. especially local channels. and why att misled in various places (my account, in various internet sites, etc) that HD is included in U200 package by using the word "HD" when is not true.
Yeah as you said, the bottom line HD is included in u450 only and we already know that and that was not the point. The point once again.. we should not Have to be paying extra to watch HD in any package. You do not pay extra in comcast to watch HD. So this is the point.
Also.. if you think about it.. the $10 could have been easily been added to all the packages and really could advertise offering HD to all the packages. or adjust the prices but including the HD and let the channels for the consumers to design what they want. Most of us do not watch most of those channels anyway.. .. that will make more sense and that is the bottom line. Not having to pay a $10 to watch HD .. and stop advertising that it is being offer in any packages.
- edited 02-29-2016 6:40 PM
Can you get hd tv on the family plan
Yes, for the same $10/month HD technology fee that applies to the other tiers (except U-450, in which it is included). Visit channel 9910 on your U-verse TV to order it.
03-02-2016 10:45 PM
I agree that in this day and age, HD should be standard, not an add-on. About a year and a half ago I got my first HD TV (yes, I was behind the times) and found out that I'd have to pay extra for HD reception. I was shocked but didn't have much of a choice. Without HD all of the channels looked like crap!
03-03-2016 6:49 AM
That is exactlly my point. especially in the US where technology is the best in the world. one should only be paying extra for channels you want to see and no how you want to see it. so why not add the 10 dollars to all the packages remove all those crappy channels and have all packages in HD. and let the user decices what channels he wants. Anyway .. people are moving away from paying those useless packages when they can get hd channels from other ways ie. internet, amazon stick, roku, neflix. free antenna, etc. I hope someone in top should start thinking and be smart and offer better service.
02-11-2018 4:42 PM
This is still an issue. In everything online that I saw, HD is included. It is shown in all channel guides, it says it in the U200 description, but no HD without $10. Then, talking to an online rep, there are evidently two different U200 offerings, one includes HD, the other does not. I do not see two different packages, and no where does it say "HD channels are extra" in any of the language I could find. I dropped U450 because I no longer watch the premium channels, and expected HD to remain. Surprise, Surprise - AT&T still wants to charge extra for HD. So disappointed - I only wish I lived in a Verizon or Comcast service area....