Contributor
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2 Messages
On Demand Not Working
Whenever I press the on demand button I get an error page that reads:
ERROR
Error code: 403 - Forbidden
kx: Failed to load resource
WebException: The remote server returned to error: (403) Forbidden
This started happening a few days ago on all our televisions. Id really appreciate it if someone can help.
ERROR
Error code: 403 - Forbidden
kx: Failed to load resource
WebException: The remote server returned to error: (403) Forbidden
This started happening a few days ago on all our televisions. Id really appreciate it if someone can help.
mibrnsurg
Expert
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20.4K Messages
9 years ago
@McA1987 I'd do a whole house reboot.
Unplug the RG and DVR and STB, wait 30 seconds and plug the RG back in.
When that turns all green, then plug the DVR back in and wait until it reboots.
Then plug in the STB(s), wait til it reboots and see if On Demand comes back.
Acronym Guide so you understand all terms: http://www.dslreports.com/faq/17724
Good luck 😉
Chris
__________________________________________________________
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
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Darknessrise
Professor
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2.4K Messages
9 years ago
Yes, as suggested above, you may want to reboot everything a few times. It seems like your receiver haven't wanted to download the little update yet required for you to view On Demand. Sometimes your Frontier U-verse receiver will not want to download the update on your reboot so it's not always likely for you to have success with one attempt. I believe that you should see "TV2 Clientstore content version:NavTarget-FTWYINSHO" on your receiver's system information page.
@McA1987
Your profile mentions that you are currently in Connecticut. As of 10/25, Frontier Communications is your new service provider in Connecticut. Frontier does not provide a forum, however there is a 3rd party forum for Frontier located here:
Frontier Forum
Frontier's/Frontier CT's website can be found here:
Frontier.com
Frontier CT Website
For Frontier customer service in CT:
Call 1.800.921.8101
or Live Chat: Live Chat
or email:AskFrontier@ftr.com
If your On Demand issue is resolved(when you get the mini update), it should look something like this:
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McA1987
Contributor
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2 Messages
9 years ago
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