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Not able to view Disney Jr or Nick Jr

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Not able to view Disney Jr or Nick Jr

My package includes both Disney and Nick Jr but when I go to the channel there is just a screen with a picture of a tv screen. I am able to get the other Disney and Nickelodeon and I have a few selections to watch on demand. But as far as actually watching the channel, it doesn't work.

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Message 1 of 5
Administrator

Re: Not able to view Disney Jr or Nick Jr

Hi There @Mrroboto,

 

Unable to view childern's programming on your TV? We can help with this.

 

Let us take care of this, one channel at a time. Let us start with Nick Jr.

 

According to this information: As of May 14, 2019, Nick Jr. is no longer included in the following packages:

  • U-family
  • U100
  • U200
  • U200 Latino
  • U400

If you have one of those packages, you do have the option to add Nick Jr back at no additional cost. Please sign-in to your account using this link: TV Channel Updates

 

Let us know if this helps you get Nick Jr. back and then we can continue.

 

Matthew, AT&T Community Specialist

 

 


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Message 2 of 5
Contributor

Re: Not able to view Disney Jr or Nick Jr

I'm in the same boat as OP. Clicked the link and it did not come back. What is supposed to happen?

Message 3 of 5
Administrator
Solution
Accepted by topic author
Accepted by Mrroboto
‎07-12-2019 6:05 AM

Re: Not able to view Disney Jr or Nick Jr

Hi There @a5ehren,

 

Missing your children's programming? We can help with that.

 

Please go here: TV Channel Updates and read over what has happened to your channel and how to add it back.

 

All you need to do is click on the "Sign In" button and follow the instructions. 

Thank you for letting us know.

Matthew, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 4 of 5
Contributor

Re: Not able to view Disney Jr or Nick Jr

Yeah, I did that. It says "no further action needed", but nothing changed on my box in the week since I've done it.

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