New on demand Format

Mentor

New on demand Format

[ Edited ]

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

Message 1 of 301 (21,801 Views)
ACE - Master

Re: WOW! On Demand is a Nightmare now!

Well....that is the version I have on my DVR so it is current.   But my two regular STBs are still 2512.10  and reboot did not help.  Hmmmm   Maybe not in our area yet.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 196 of 301 (1,988 Views)
ACE - Expert

Re: WOW! On Demand is a Nightmare now!

Don't think any STBs are getting updated now Phil, others have been asking about that too.  They don't have to have the same updates.

 

Here I just brought VOD up in 3 seconds and could navigate it as fast as I could keep clicking, even at 2:42am. 

 

Honestly don't know why others have problems unless the memory in the DVR is very specific.  In my old 1216, only 8-9000KB of actual memory (never had any problems on VOD old or new).  On my current 2250, I have 48000KB of actual memory, everything is lightening fast compared to the 1216. Smiley Surprised

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 197 of 301 (1,978 Views)
Voyager

Re: New on demand Format Sucks

Thank you for posting the link, however the interface is still glacialy slow no matter which interface is used.

 

Also, under "Free Shows" Anime Network no longer offers free episodes of any of their shows.  If that is their netwoks choice, I can live with that, but they should no longer be listed under free shows.  They show their programming under the Subscription category in greater detail anyway.

Message 198 of 301 (1,935 Views)
Contributor

Re: New on demand Format Sucks

Very Slow, loose track of the highlighted box to easy and why do i have to keep clicking over and over to get to shows..tedious

 

Anyone else have the disappearing Game of Thrones - it is there one day and the next gone???  Frustrating - 

Message 199 of 301 (1,906 Views)
ACE - Expert

Re: New on demand Format Sucks

Turn it into a list version, speeds things up.  After first right arrow, look in left border for 3 small icons, lower one will change it back to a list view, click it and things will speed up, no boxes to hold onto. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 200 of 301 (1,889 Views)
Guru

Re: New on demand Format Sucks

Been a long time since I've posted here, years I think. I have to agree making on demand an app was a real stupid call there AT&T. I will be canceling the screen pack simply because it takes so darned long to load the app. To those who may remember me I quick hello.

Message 201 of 301 (1,905 Views)
Voyager

Re: New On Demand GUI is terrible

I tried calling to complain and all I got was a foreigner who couldn't even give me an email address to make a complaint.
It really SUCKS
Message 202 of 301 (1,883 Views)
Expert

Re: WOW! On Demand is a Nightmare now!


mibrnsurg wrote:

 

Don't think any STBs are getting updated now Phil, others have been asking about that too.  They don't have to have the same updates.


My DVR and all of my STB's have been updated.

Message 203 of 301 (1,883 Views)
Voyager

Re: WOW! On Demand is a Nightmare now!

I cannot find this icon. 

When I hit "On Demand" it gives me a menu of what I can see on demand and then the right side "boxes."
Seriously it sucks and the old way was a lot better and faster and easier. 

 

Message 204 of 301 (1,883 Views)
Expert

Re: WOW! On Demand is a Nightmare now!


VickiWasHere wrote:

 

I cannot find this icon. 

When I hit "On Demand" it gives me a menu of what I can see on demand and then the right side "boxes."
Seriously it sucks and the old way was a lot better and faster and easier.  


https://www.att.com/esupport/article.jsp?sid=KB419810#fbid=ykMcIZ8cI3p

Message 205 of 301 (1,889 Views)
Voyager

Re: WOW! On Demand is a Nightmare now!

I have to say this will be my last month with uverse.  This new menu system is absolutely annoying and god awful slow.  Another thing that blows is when the show is over you seem to have on a minute or two to get back to the menu or it will just go to some live TV forcing you to go through the whole slow crappy menu process again.  This is an issue when you're queuing up TV shows for a toddler and not necessarily watching the show yourself.  I also miss being able to use the back button, you now seem to have to navigate to the back arrow on the screen, rubbish!  My best is picking a show title and then having to click it again.    

 

I love others in the thread suggesting to get Netflix or Prime…really, another subscription because the subscription I pay for sucks...genius!    

Message 206 of 301 (1,785 Views)
Highlighted
ACE - Master

Re: WOW! On Demand is a Nightmare now!


Knollwood wrote:

I have to say this will be my last month with uverse.  This new menu system is absolutely annoying and god awful slow.  Another thing that blows is when the show is over you seem to have on a minute or two to get back to the menu or it will just go to some live TV forcing you to go through the whole slow crappy menu process again.  This is an issue when you're queuing up TV shows for a toddler and not necessarily watching the show yourself.  I also miss being able to use the back button, you now seem to have to navigate to the back arrow on the screen, rubbish!  My best is picking a show title and then having to click it again.    

 

I love others in the thread suggesting to get Netflix or Prime…really, another subscription because the subscription I pay for sucks...genius!    


Later!

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 207 of 301 (1,776 Views)
ACE - Expert

Re: WOW! On Demand is a Nightmare now!


Knollwood wrote:

I have to say this will be my last month with uverse.  This new menu system is absolutely annoying and god awful slow.  Another thing that blows is when the show is over you seem to have on a minute or two to get back to the menu or it will just go to some live TV forcing you to go through the whole slow crappy menu process again.  This is an issue when you're queuing up TV shows for a toddler and not necessarily watching the show yourself.  I also miss being able to use the back button, you now seem to have to navigate to the back arrow on the screen, rubbish!  My best is picking a show title and then having to click it again.    

 

I love others in the thread suggesting to get Netflix or Prime…really, another subscription because the subscription I pay for sucks...genius!    


Back button works just fine for me in VOD, Search, Gude and everywhere else.

 

Have you changed it to a list version on VOD?  Firtst right arrow, look for 3 icons in left border, bottom one will turn it into a list version. Smiley Very Happy

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 208 of 301 (1,755 Views)
Community Support

Re: WOW! On Demand is a Nightmare now!

Hi VickiWasHere,

 

We received your private message and one of our managers will be reaching out to you shortly.

 

Nicole K.

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button. We are here to help Monday - Friday. For additional support, please visit AT&T Support Center  or Contact AT&T.

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Message 209 of 301 (1,733 Views)
ACE - Master

Re: WOW! On Demand is a Nightmare now!

[ Edited ]


:

 

Thanks Chris for the tip about how to switch to list mode.  It did help a great deal.  THEN.....there was my special situation.  I thought everything was working great.  Had my dual band router connected to the data output on the back of the STB in the living room.....TV was OK.....Internet fast and dependable.  BUT....on your suggestion I pulled the router and disconnected it from the STB.  The "On Demand" service sped up even more.  Still using the list format because we prefer it.  And the speed is way, way faster.   It helped a lot.  I guess there is a good reason AT&T does not recommend use of that data port for this purpose.

 

For my Internet.....I moved the dual band router back to the computer room where it is connected directly to the RG.  Up in the living room (about center of the house) I have reinstated the dual band range extender.   Another little discovery on my part was that the NetGear range extender has three ways it can be set up to communicate with the router and the devices.  I've found the one that gives me full tested download speeds.  That did not used to be the case with the extender.  It always seemed to slow Internet speed somewhat.  But now it does not.   Which just proves that old saying.....when all else fails....read the instructions.   AND in the case of home networks.....experiment and test.  It ain't all that difficult.

The problem with socialism is that you eventually run out of other peoples' money. .......Margaret Thatcher
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 210 of 301 (1,673 Views)
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