New on demand Format

Mentor

New on demand Format

[ Edited ]

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

Message 1 of 301 (21,483 Views)

Re: New On Demand format HORRIBLE! Houston


InHou wrote:

Wow mibrnsurg! THANK YOU! Smiley Happy

 

You'd think that, in the 34 minutes I was on the phone with AT&T Uverse technical support person, he would have TOLD ME that!  Instead, now I have to call and cancel the service repairman appointment that the tech support guy scheduled to come to my house.  After rebooting my system and restarting it a couple of times from his end, he determined that I must have a "latency problem."  He had no idea of the new On Demand format I described to him.  Geesh.

 

Typical.  AT&T left hand doesn't know what the right hand is doing.

 

THANKS AGAIN, mibrnsurg! Smiley Happy


Many of the CSRs don't have UVerse so they have no way of knowing what you are seeing.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 136 of 301 (2,687 Views)
Contributor

Re: New On Demand does not work on XBOX

i am having the exact same issue, i have called multiple times.

 

the issue began immediatly after the update to the on demand ui, ive been told by tech support twice tickets would be put in, call backs have not been done. And they seem to always blame it on my xbox. I've seen about 10 other posts on 3rd party forums were people are having the same issue, i have realized you are the only post on ATT's forums because their tech support is worthless. 

Message 137 of 301 (2,595 Views)
Contributor

Re: The Uverse update this past weekend sucks. .

I just wanted to reply and voice my displeasure as well. The On Demand service is extremely slow. It took me long enough to figure out how to breeze through it and now it's so slow I won't bother with it.

WILL ATT GIVE DISCOUNTS TO THOSE OF US WHO BASICALLY HAVE NO ON DEMAND SERVICE DUE TO REFUSING TO DEAL WITH SUCH A MIND-NUMBINGLY SLOW PRODUCT.

Sure, it looks great, but it runs like CRAP.
Message 138 of 301 (2,614 Views)
Contributor

Re: New On Demand does not work on XBOX

Same issue on my XBox 360, called tech support.  Was told that the new On Demand does not work with the existing U-Verse application - guess someone failed to test this when they did the On Demand update. Best case is that that they will push out a new UVerse App at some point in the future to resolve this.

 

Message 139 of 301 (2,588 Views)

Re: Please roll back my software and don't update me any more

I've used it enough now that I actually like it.  Maybe it's just me, but it seems to have gotten quicker the more I use it, and I use it A LOT. 

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway
Message 140 of 301 (2,569 Views)
Voyager

Re: New On Demand format HORRIBLE! Houston

mibrnsurg, this change does not speed up the program.

 

Still slower than molasses in January. The old format was considerably faster, this new one is likely to cause a lot of customers to change over to Dish TV or other service. Also, the movies in premium on demand haven't changed much in two years.

 

Got to go check on pricing for Dish!!!!

Message 141 of 301 (2,572 Views)
Expert

Re: New On Demand format HORRIBLE! Houston


Sully1c wrote:

 

mibrnsurg, this change does not speed up the program.

 

Still slower than molasses in January. The old format was considerably faster, this new one is likely to cause a lot of customers to change over to Dish TV or other service. Also, the movies in premium on demand haven't changed much in two years.

 

Got to go check on pricing for Dish!!!!


Apparently, you are not familiar with how On Demand works with Dish.

Message 142 of 301 (2,561 Views)
Scholar

Re: New On Demand format HORRIBLE! Houston

I had Directv and there ondemand is a lot slower and lot of times would not work i am sure Dish ondemand is the same way Uverse ondemand is not that slow to me and works fine .
Message 143 of 301 (2,549 Views)
ACE - Expert

Re: New On Demand format HORRIBLE! Houston

[ Edited ]

InHou wrote:

While many of us have expressed that we would REALLY appreciate slow motion frame-by-frame capability (like Comcast has), Uverse has evidentally found better ways to spend time fixing something that isn't broken.

 

The new On Demand format is HORRIBLY SLOW and SO ANNOYING.  This is a deal-breaker for my household.  Whereas the format used to be simple and straightforward, easy to navigate and choose a movie, now you get to wait for ONE MINUTE for it to load, ONE MINUTE for the first row of movie jackets (that you cannot read, even if you have a 55 inch HD television) to load, ONE MINUTE MORE to load the next set of movie jackets that you cannot read, then ANOTHER MINUTE of "please wait" while the information loads for you to just read the movie blurb!  God forbid that you decide not to view the movie, because then you get to start the entire FIVE MINUTE PROCESS just to pick another movie that you may or may not decide to watch.

 

NO WAY, AT&T HOUSTON!!!  COMCAST, WE ARE COMING BACK TO YOU - AFTER 3 YEARS OF UVERSE!

 


Have you done a reboot to clean all the junk out of the memory?  That could help, Thursday I got a 2250 replacing my original 1216.  The 2250 is very fast as I notice it has 48000 KB of memory, the 1216 only had 8-9000 KB of memory.

 

I don't have any problem w/On Demand or Search.  On Demand you can turn it back into a list version.  After the first right arrow, look in the lower left border for 3 small icons, the bottom will turn it back into a list version. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 144 of 301 (2,535 Views)
Highlighted
ACE - Professor

Re: Please roll back my software and don't update me any more

It shouldn't take 30-75 seconds to bring up one screen like it does now. And why is the search feature bringing up shows that I can't record because I'm not subscribed? Blocking stuff from the program guide was a major reason why I dropped my old provider.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 145 of 301 (2,533 Views)
Tutor

Re: New On Demand does not work on XBOX


bmsmb wrote:

I just got the updated on demand download and now I cannot view any on demand video on my XBox (it works fine on my other receiver.)

 

I get a message "This video is currently unavailable or has been removed from U-verse On Demand.  Please try again later."  This is on every video, even the u-verse help videos.


Why was this post moved here?!?!  I'm not complaining about the new On-Demand, I need help getting it to work on my XBox.  Taylarie moved it here "for better exposure",  but now my post gets buried in a pile of complaints.     

 

I can load the interface, but all of the videos say "This video is currently unavailable or has been removed from U-verse On Demand.  Please try again later."  These videos work on my other receiver.  I've rebooted my XBox and reset my system from the options menu.  Any suggestions?

Message 146 of 301 (2,485 Views)
ACE - Expert

Re: New On Demand does not work on XBOX

Might try a unplug/plug in 30 second reboot of the RG to try and get On Demand on the Xbox. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 147 of 301 (2,488 Views)
Expert

Re: New On Demand does not work on XBOX


bmsmb wrote:

bmsmb wrote:

I just got the updated on demand download and now I cannot view any on demand video on my XBox (it works fine on my other receiver.)

 

I get a message "This video is currently unavailable or has been removed from U-verse On Demand.  Please try again later."  This is on every video, even the u-verse help videos.


Why was this post moved here?!?!  I'm not complaining about the new On-Demand, I need help getting it to work on my XBox.  Taylarie moved it here "for better exposure",  but now my post gets buried in a pile of complaints.     

 

I can load the interface, but all of the videos say "This video is currently unavailable or has been removed from U-verse On Demand.  Please try again later."  These videos work on my other receiver.  I've rebooted my XBox and reset my system from the options menu.  Any suggestions?


Someone posted the same issue on the dslreports.com forum:

 

http://www.dslreports.com/forum/r28321084-New-on-demand-UI-doesn-t-work-on-XBox

Message 148 of 301 (2,480 Views)
ACE - Expert

Re: New On Demand does not work on XBOX

Sounds like that user on DSLReports rebooted the DVR (and not the RG) as he stated he did from the Options menu. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 149 of 301 (2,476 Views)
Tutor

Re: New On Demand does not work on XBOX


texasguy37 wrote:

bmsmb wrote:

bmsmb wrote:

I just got the updated on demand download and now I cannot view any on demand video on my XBox (it works fine on my other receiver.)

 

I get a message "This video is currently unavailable or has been removed from U-verse On Demand.  Please try again later."  This is on every video, even the u-verse help videos.


Why was this post moved here?!?!  I'm not complaining about the new On-Demand, I need help getting it to work on my XBox.  Taylarie moved it here "for better exposure",  but now my post gets buried in a pile of complaints.     

 

I can load the interface, but all of the videos say "This video is currently unavailable or has been removed from U-verse On Demand.  Please try again later."  These videos work on my other receiver.  I've rebooted my XBox and reset my system from the options menu.  Any suggestions?


Someone posted the same issue on the dslreports.com forum:

 

http://www.dslreports.com/forum/r28321084-New-on-demand-UI-doesn-t-work-on-XBox


That's me.  I'm just trying to maximize exposure.

Message 150 of 301 (2,472 Views)
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