Mentor
•
2 Messages
New on demand Format
The new on demand format is awful! The boxes look like att is trying to be like the facebook 'likes' which suck anyway. Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder. When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!!
Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.
"if it ain't broke don't fix it"
mibrnsurg
Expert
•
20.4K Messages
11 years ago
When you make the first right arrow , look on left border and see 3 icons, bottom 1 will change it back to a list version.
For me, it loads in 5-10 seconds, then everything moves very fast on my replacement 2250. 😉
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
Ryan456
Scholar
•
164 Messages
11 years ago
0
0
InHou
Contributor
•
2 Messages
11 years ago
Wow mibrnsurg! THANK YOU!
You'd think that, in the 34 minutes I was on the phone with AT&T Uverse technical support person, he would have TOLD ME that! Instead, now I have to call and cancel the service repairman appointment that the tech support guy scheduled to come to my house. After rebooting my system and restarting it a couple of times from his end, he determined that I must have a "latency problem." He had no idea of the new On Demand format I described to him. Geesh.
Typical. AT&T left hand doesn't know what the right hand is doing.
THANKS AGAIN, mibrnsurg!
0
0
Ryan456
Scholar
•
164 Messages
11 years ago
0
0
crumbybaker
Contributor
•
1 Message
11 years ago
I agree, it's horrible, slow, and smaller font harder to read...Looks like netflix, couldn't they be more originial?
0
mibrnsurg
Expert
•
20.4K Messages
11 years ago
You're welcome. Many times here we've given the solution when TS/CS is clueless (even if they understand).
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more
0
0
oufanindallas
ACE - Master
•
6.9K Messages
11 years ago
Many of the CSRs don't have UVerse so they have no way of knowing what you are seeing.
0
0
randy.clegg
Contributor
•
1 Message
11 years ago
i am having the exact same issue, i have called multiple times.
the issue began immediatly after the update to the on demand ui, ive been told by tech support twice tickets would be put in, call backs have not been done. And they seem to always blame it on my xbox. I've seen about 10 other posts on 3rd party forums were people are having the same issue, i have realized you are the only post on ATT's forums because their tech support is worthless.
0
0
wsjustice
Contributor
•
1 Message
11 years ago
WILL ATT GIVE DISCOUNTS TO THOSE OF US WHO BASICALLY HAVE NO ON DEMAND SERVICE DUE TO REFUSING TO DEAL WITH SUCH A MIND-NUMBINGLY SLOW PRODUCT.
Sure, it looks great, but it runs like CRAP.
0
0
arverse
Contributor
•
1 Message
11 years ago
Same issue on my XBox 360, called tech support. Was told that the new On Demand does not work with the existing U-Verse application - guess someone failed to test this when they did the On Demand update. Best case is that that they will push out a new UVerse App at some point in the future to resolve this.
0
0