New on demand Format

Mentor

New on demand Format

[ Edited ]

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

Message 1 of 301 (21,493 Views)
Mentor

Re: New On Demand GUI is terrible

[ Edited ]

NO, if I have to PAY for it.

Message 121 of 301 (2,832 Views)
Scholar

Re: New On Demand GUI is terrible

I just got the new ondemand format yes its a little slow but not that bad as some people are saying can still watch videos fine .
Message 122 of 301 (2,787 Views)
Highlighted
Tutor

Re: New On Demand GUI is terrible

I called ATT and spoke to a person, who said they are well aware of the complaints registered and are working hard to correct (whatever that means), but could give no dates or other information, so it is as good as no information.

Message 123 of 301 (2,775 Views)
Scholar

Re: New On Demand GUI is terrible

AT&T made me chuckle today.

 

My services are U-450 only, no internet, no phone.

 

I called in to get a promotion extended (mission accomplished) and at the end mentioned the slow speed of the new GUI. The rep transferred me to technical support where he said my RG hadn't been reset in 61 days and he could do it remotely. He did and nothing got any better. Then I got put on hold for a few minutes for him to do some research and he said my wireless channel was set on default and he could "tweak" the wireless settings so that the RG would get a better signal from AT&T. 

 

After I explained that I didn't have AT&T internet and had turned off the wireless in the RG, he insisted the new GUI data was being was being transmitted directly from AT&T wirelessly from the street and changing the default channel would improve my reception and speed up the interface.

 

 

OK, he was trying to be helpful so I told him to make the change, but what does a turned off wireless channel have to do with anything? LOL 

 

 

Message 124 of 301 (2,759 Views)
ACE - Master

Re: New On Demand GUI is terrible


Don_H wrote:

AT&T made me chuckle today.

 

My services are U-450 only, no internet, no phone.

 

I called in to get a promotion extended (mission accomplished) and at the end mentioned the slow speed of the new GUI. The rep transferred me to technical support where he said my RG hadn't been reset in 61 days and he could do it remotely. He did and nothing got any better. Then I got put on hold for a few minutes for him to do some research and he said my wireless channel was set on default and he could "tweak" the wireless settings so that the RG would get a better signal from AT&T. 

 

After I explained that I didn't have AT&T internet and had turned off the wireless in the RG, he insisted the new GUI data was being was being transmitted directly from AT&T wirelessly from the street and changing the default channel would improve my reception and speed up the interface.

 

 

OK, he was trying to be helpful so I told him to make the change, but what does a turned off wireless channel have to do with anything? LOL 

 

 


Exactly like my experience with my failing Belkin Battery backup.  I prefaced my call by saying, "I have traditional AT&Tcopper phone service."  I explained that I wanted to hook my RG directly to the wall and retire the Belkin.  The first answer "you need that to make phone calls if the power fails."  And I reiterated, "I don't have U-Voice." and the counter was "it will allow you to use some other type of VOIP service" and once again I told them I do not use that.  There finally was a pause and an "oh" and the sudden realization that her script had led her down a rabbit hole. Smiley Very Happy

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 125 of 301 (2,751 Views)
Contributor

Re: The Uverse update this past weekend sucks. .

It really does suck!! They took away my On Demand HD for Bates Motel!!! Thank God I am moving soon and they dont have uverse there. Back to Xfinity.
Message 126 of 301 (2,692 Views)
Guru

Re: The Uverse update this past weekend sucks. .

I love how ATT keeps things fresh and updated but when it slows everything down and in On Demand making it more arduous to find it's very annoying. Speed it up or change it back ATT.

Message 127 of 301 (2,642 Views)
Contributor

New On Demand format HORRIBLE! Houston

While many of us have expressed that we would REALLY appreciate slow motion frame-by-frame capability (like Comcast has), Uverse has evidentally found better ways to spend time fixing something that isn't broken.

 

The new On Demand format is HORRIBLY SLOW and SO ANNOYING.  This is a deal-breaker for my household.  Whereas the format used to be simple and straightforward, easy to navigate and choose a movie, now you get to wait for ONE MINUTE for it to load, ONE MINUTE for the first row of movie jackets (that you cannot read, even if you have a 55 inch HD television) to load, ONE MINUTE MORE to load the next set of movie jackets that you cannot read, then ANOTHER MINUTE of "please wait" while the information loads for you to just read the movie blurb!  God forbid that you decide not to view the movie, because then you get to start the entire FIVE MINUTE PROCESS just to pick another movie that you may or may not decide to watch.

 

NO WAY, AT&T HOUSTON!!!  COMCAST, WE ARE COMING BACK TO YOU - AFTER 3 YEARS OF UVERSE!

 

Message 128 of 301 (2,745 Views)
ACE - Scholar

Re: New On Demand format HORRIBLE! Houston

I am sure uverse will miss you  but I like the new format.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 129 of 301 (2,779 Views)
ACE - Expert

Re: New On Demand format HORRIBLE! Houston

[ Edited ]

When you make the first right arrow , look on left border and see 3 icons, bottom 1 will change it back to a list version.

 

For me, it loads in 5-10 seconds, then everything moves very fast on my replacement 2250. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 130 of 301 (2,774 Views)
Scholar

Re: New On Demand format HORRIBLE! Houston

It works fine to me what i like about it is the new instant queue i had it few days now and gotten use it not that as slow as people claiming it to be .
Message 131 of 301 (2,757 Views)
Contributor

Re: New On Demand format HORRIBLE! Houston

Wow mibrnsurg! THANK YOU! Smiley Happy

 

You'd think that, in the 34 minutes I was on the phone with AT&T Uverse technical support person, he would have TOLD ME that!  Instead, now I have to call and cancel the service repairman appointment that the tech support guy scheduled to come to my house.  After rebooting my system and restarting it a couple of times from his end, he determined that I must have a "latency problem."  He had no idea of the new On Demand format I described to him.  Geesh.

 

Typical.  AT&T left hand doesn't know what the right hand is doing.

 

THANKS AGAIN, mibrnsurg! Smiley Happy

Message 132 of 301 (2,752 Views)
Scholar

Re: New On Demand format HORRIBLE! Houston

You can add movies and shows to your queue the old format did not have it i am getting use to it the new ondemand its fine to me .
Message 133 of 301 (2,747 Views)
Contributor

Re: New On Demand format HORRIBLE! Houston

I agree, it's horrible, slow, and smaller font harder to read...Looks like netflix, couldn't they be more originial? 

Message 134 of 301 (2,743 Views)
ACE - Expert

Re: New On Demand format HORRIBLE! Houston


InHou wrote:

Wow mibrnsurg! THANK YOU! Smiley Happy

 

You'd think that, in the 34 minutes I was on the phone with AT&T Uverse technical support person, he would have TOLD ME that!  Instead, now I have to call and cancel the service repairman appointment that the tech support guy scheduled to come to my house.  After rebooting my system and restarting it a couple of times from his end, he determined that I must have a "latency problem."  He had no idea of the new On Demand format I described to him.  Geesh.

 

Typical.  AT&T left hand doesn't know what the right hand is doing.

 

THANKS AGAIN, mibrnsurg! Smiley Happy


You're welcome.  Many times here we've given the solution when TS/CS is clueless (even if they understand). Smiley Very Happy

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 135 of 301 (2,717 Views)
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