disankey's profile

Mentor

 • 

2 Messages

Wednesday, April 24th, 2013 2:53 PM

New on demand Format

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

Scholar

 • 

164 Messages

11 years ago

With so much out cry over the new ondemand interface i think tweaks and changes are coming i am sure the tech department has heard all the complaints and will make changes .

Master

 • 

9.8K Messages

11 years ago


@Ryan456 wrote:
With so much out cry over the new ondemand interface i think tweaks and changes are coming i am sure the tech department has heard all the complaints and will make changes .

I will say that it is instances like this that makes my head spin.  No one from AT&T chimes in and and says something like "we hear ya" or "we'll check it out" but total silence is quite maddening.  My gut has been that they are trying to emulate Netflix's GUI. 

 

On the other hand, AT&T does often fix  issues like this, after hearing the customer's rage BUT it should never have went this direction, in the first place.

Expert

 • 

23.3K Messages

11 years ago

There are times when ATT updates their on demand offerings and during that time some programs may not be available for viewing.  This is not meant as a solution for this issue, but since I have been a sub that is what has happened.  Also, that problem can show up in one region of the country and not in another.  Hopefully, this won't be an issue for you for much longer.  It is not good that this has to happen at all, but it does go away.

Professor

 • 

1.3K Messages

11 years ago


@dhascall wrote:

@Ryan456 wrote:
With so much out cry over the new ondemand interface i think tweaks and changes are coming i am sure the tech department has heard all the complaints and will make changes .

I will say that it is instances like this that makes my head spin.  No one from AT&T chimes in and and says something like "we hear ya" or "we'll check it out" but total silence is quite maddening.  My gut has been that they are trying to emulate Netflix's GUI. 

 

On the other hand, AT&T does often fix  issues like this, after hearing the customer's rage BUT it should never have went this direction, in the first place.


Just like several buisness are ran I'm betting deadlines and upper management demands caused this to be put out earlier than it was ready to be.

Scholar

 • 

164 Messages

11 years ago

Luckily Uverse here in Georgia still has old model ondemad i hope they decide not install the new soft ware keep my fingers crossed .

Master

 • 

9.8K Messages

11 years ago


@americangame wrote:

@dhascall wrote:

@Ryan456 wrote:
With so much out cry over the new ondemand interface i think tweaks and changes are coming i am sure the tech department has heard all the complaints and will make changes .

I will say that it is instances like this that makes my head spin.  No one from AT&T chimes in and and says something like "we hear ya" or "we'll check it out" but total silence is quite maddening.  My gut has been that they are trying to emulate Netflix's GUI. 

 

On the other hand, AT&T does often fix  issues like this, after hearing the customer's rage BUT it should never have went this direction, in the first place.


Just like several buisness are ran I'm betting deadlines and upper management demands caused this to be put out earlier than it was ready to be.


You are probably right BUT they have another option - test the product before installing, on willing folks.  I have beta tested protects and software for LOTS of companies.  HP would not roll out a new printer unless they beta tested it first.  In fact, they would not change the owners manual unless it was properly tested and most testers said that all is well.  AT&T should learn that testing, using willing folks should be required before rolling things out.  AT&T has used "unwitting's" for testing purposes, springing an update, on folks unknowingly.  You can't expect feedback when folks don't know that they are running a test product.

Master

 • 

9.8K Messages

11 years ago

Hey RC - I'm betting that the poster (third one in the thread) is referring to the new GUI for On Demand.  I have yet to get this "upgrade" but it seems like thumbs down, from most who now have it.

Master

 • 

9.8K Messages

11 years ago

Yeah and I want my work admin staff to roll us back to XP......  Just sayin.

Master

 • 

9.8K Messages

11 years ago

Spoke too soon!  We got the update, in Indy, today.  It is more Netflix-esque and, in fact, U-Verse calls it a "new storefront."  Just a Netflix copy.  At any rate, the on-screen message mentioned the ability to switch to List View.  I did that and it seemed very peppy.  The graphic way did take longer but wasn't too bad, IMO.

 

Has the List View always been an option, since the upgrade?  It is on the Left side menu, after you go at least one down from the top menu.

Expert

 • 

10.1K Messages

11 years ago

dhascall - Yes, the list view was always there. I guess people freak out & do not see the message.

My problem is the broken search - can not find "additional show times".
Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.