New on demand Format

Mentor

New on demand Format

[ Edited ]

The new on demand format is awful!  The boxes look like att is trying to be like the facebook 'likes' which suck anyway.  Those big boxes you are using don't tell us a thing and certainly do not make navigating the on demand list easier, they make it harder.  When I finally do get to a list the font is way to small, the layout gives me a headache and we need to go through far more steps to get where we want to go. Also, when we finally get to a list of shows we now have the title of the episode rather than date it aired. Who knows the show's titles in the right order? NO ONE!! 

 

Who comes up with these ideas must be on drugs and don't you people trial new ideas with a variety of your population? It seems like you may have had 15 year olds trial it and forget asking adults for their opinion.

 

"if it ain't broke don't fix it"

 

Message 1 of 301 (21,706 Views)
Tutor

Re: New On Demand GUI is terrible

Seriously?  Tell me why this change was needed.  Now it takes me 2:33 seconds (I just timed it) to do a search that used to take me 30 seconds.  I pay for this service!!  I do NOT expect that it will get worse.

 

I doubt this was a technically necessary change...they were trying to look like Netflix or something I guess but this is HORRIBLE!!!

 

I have not seen one person who likes this..I will not be recommending Uverse to anyone anymore until they fix this. 

 

Message 61 of 301 (3,403 Views)
Scholar

New Interface

Man so much complaining about one little feature should AT&T stop this new soft ware Uverse has created firestorm i think they stop it make changes and simplefy the new ondemand all i here is that its slow and  hard to find programs these changes are easy to make if hopefully Uverse will listen .

Message 62 of 301 (3,389 Views)
Highlighted
Scholar

Re: New Interface

I don't have this new ondemand interface yet and hope i don't get it .
Message 63 of 301 (3,357 Views)
Mentor

Re: New Interface

My view is, these BOXES are seriously UNDERPOWER and they keep adding more and more stuff, make them extreamly slow.

 

They need to STOP doing upgrades until they can REPLACE these OLD hardware.Or maybe check their servers"in their cloud".

 

I have the new On Demand menu, and it IS UNUSABLE.

 

 

 

Message 64 of 301 (3,199 Views)
Professor

Re: New On Demand GUI is terrible

It is just awfull and it freezes all the time

Message 65 of 301 (3,180 Views)
Teacher

Re: New On Demand GUI is terrible

[ Edited ]

Nice to see you had the time to move my post, but not address the issues. Way to go again ATT, keep proving that you couldn't care less about your customers.

I'll be looking for new phone service...cells & house, along with new TV and internet providers. So long to you and your crappy customer care.

 

[Inappropriate content removed]

Message 66 of 301 (3,108 Views)
Professor

Re: New On Demand GUI is terrible

Slow down it is not worth jumping ship over

Message 67 of 301 (3,107 Views)
ACE - Expert

Re: The Uverse update this past weekend sucks. .

What update and why does it suck, as I didn't get anything. Smiley Wink

 

Chris


Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? 1-800-288-2020, After he gets acct info, press # a bunch of times, get a menu from Mr. Voice recognition
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 68 of 301 (2,997 Views)
ACE - Professor

Re: New On Demand GUI is terrible

[ Edited ]

IBEW1 wrote:

Nice to see you had the time to move my post, but not address the issues. Way to go again ATT, keep proving that you couldn't care less about your customers.

I'll be looking for new phone service...cells & house, along with new TV and internet providers. So long to you and your crappy customer care.

 

[Inappropriate content removed]


Becasue a forum moderator has the ability and techinical know how to fix the VOD issues that are happening right now. They also have the authority to announce what is going on with the updates even though they aren't in the loop on as to what is going on over there.

-------

Resident Xbox ACE. Ask me almost anything about Xbox on U-Verse.

Xbox Gamertag: americangame
PSN: americangame
Steam:americangame
When friending me mention that you found me on the AT&T forums.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 69 of 301 (3,106 Views)
Scholar

Re: New On Demand GUI is terrible

I agree @americangame i hope Uverse fixes the problems before other customers get this new interface .
Message 70 of 301 (3,072 Views)
Contributor

Re: The Uverse update this past weekend sucks. .

I'm not sure of what updates ATT did this weekend but our On Demand is terrible...and so is the customer service that we spoke to on Sunday...they blamed our issues of not being able to purchase a movie ( because it kept saying not available ) on our Apple products in the house...where in the world did an answer like that come from ?...we have had Apple computers for 3 years !  Then the techs came to the house today and said it isn't an issue with the hardware but an issue with ATT itself...so where does that leave everyone ?..they don't know what it is and they have no idea when it will be fixed !  We are seriously thinking of going back to Xfinity...and they have no set limits of money on accounts so you can get 100 pay perview movies a month if you want !

Message 71 of 301 (2,965 Views)
Tutor

New On Demand does not work on XBOX

I just got the updated on demand download and now I cannot view any on demand video on my XBox (it works fine on my other receiver.)

 

I get a message "This video is currently unavailable or has been removed from U-verse On Demand.  Please try again later."  This is on every video, even the u-verse help videos.

Message 72 of 301 (2,426 Views)
Tutor

Re: New on demand Format Sucks

Really AT&T...you can't even see the listings from across the room.  Whoever came up with this idea / format should be fired.  What a lack of customer insight!  Looks like Netflix...but worse interface...once you select a movie...you can't even scroll titles from there...you have to go all the way back.

 

I wish I still had Comcast!  Trapped with this crappy interface in my building.  I'd switch in a minute if I could.

 

Good luck AT&T...I never recommend your service and now you've made my decision easier.

 

Message 73 of 301 (2,928 Views)
Tutor

Re: New On Demand GUI is terrible

Who at AT&T came up with the idea that this change was needed, it was perfectly fine the way it was, now it takes WAY WAY longer to do anything with the On Demand section, it's horrible, didn't anyone over there notice this before they decided to make this change?  Have you ever heard the saying, "if it isn't broke don't fix it?", this change is a perfect example of it.  I really hope you guys change it back but I doubt you will. 

Message 74 of 301 (2,982 Views)
Tutor

Re: New on demand Format Sucks

Yeah I would never recommend AT&T to anyone now with this new interface, that article about changing it from the poster to the list view helps, but it doesn't help the fact that everything takes so much longer to load now, before things loaded almost instantly, now I have that little circle thing in the corner spinning, & it's not just the On Demand that's changed, now the more showtimes takes forever.  Please change back or get everyone better hardware so things don't take forever to load.

Message 75 of 301 (2,910 Views)
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