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NFL Football Troubleshooting - Tips & Solutions From AT&T (U-verse)

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NFL Football Troubleshooting - Tips & Solutions From AT&T (U-verse)

Football_Troubleshooting.jpg

 

Welcome to the 2018 NFL Season! 

 

We love football. We don't like it when we can't watch it! If you are having trouble with the broadcast, we have some steps below that should get you back in the action!   


The Fastest Fix – Sometimes

A reset can be the easiest fixes for service loss and intermittent service drops, slow speeds, and the dreaded red x.

  • Modem (Residential Gateway) On the rear of the modem is a red button. Press and hold that for 10 seconds.
  • Receiver – Press and hold the power button for 10 seconds. This will wipe settings in the modem. 

Note: A reset of the entire system can get you back up and running in most cases.


Power and Cable Connections

Sometimes the cables are disconnected or may loose. 

  • Make sure power cord is firmly plugged into the outlet. 
  • Make sure the connections from the wall to receiver and receiver to the TV are secure.

Pixilation, Freeze, and Recording Failure

Surge protectors, power strips, and some UPS devices can cause service disruption affecting picture quality, cause service drops and even affect your recordings. If you are using these devices, plug the AT&T equipment into a wall outlet. We have worked with members in the past who had had issues for months. When the devices were plugged into a wall outlet, their service issues were resolved. 

 

If your TV services are still acting up, you fill find additional troubleshooting steps here.

 

To Troubleshoot Without Having To Call In

Text the word myATT to 556699 from any device and get a link to download the myATT Troubleshoot and Resolve app. You can even set up a repair without making a call. 

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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‎09-04-2018 11:54 AM

Re: NFL Football Troubleshooting - Tips & Solutions From AT&T

Are you having trouble watching your favorite team play? We have some tips & solutions above to get you back in the game.

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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