01-15-2013 8:42 AM - last edited on 02-16-2015 9:23 AM by ATTU-verseCare
For a more comprehensive list of error messages and other troubleshooting steps go to:
Troubleshooting Red X on screen:
A RED X on your TV screen caused by the U-verse receiver represents a boot failure, possible network issue, or hardware problem. It is recommended to check connections and attempt to power cycle the receiver by unplugging the power cord and plugging back in after 10 seconds.
If this is unsuccessful perform a disaster recovery by following the steps below. If this is a DVR, these steps will cause the receiver to lose all pre-existing data such as recordings, parental control settings, and aspect ratio settings.
Hold down the down arrow key and OK key, press the Power key to powercycle the receiver.
01-23-2014 4:11 PM
I hope this information was helpful! I also recommend checking out our Troubleshoot & Resolve solutions to help you diagnose any future issues. Thank you for the opportunity to help you!
03-12-2014 5:27 PM
03-12-2014 6:01 PM
03-12-2014 7:33 PM
03-12-2014 7:44 PM
06-27-2014 11:25 AM
I also had a red X on the screen, first with a 10 under it then with an 8. I tried the resetting instructions and now the power button just flashes. Any help?
06-27-2014 12:22 PM
Hi @protege01 ,
I apologize about the issues you are having with your U-verse receiver, but I will be glad to help. If after power cycling and resetting the receiver and still having the red X, there may be an issue with the receiver, and it might need to be replaced. I can help with that and will be sending you a private message, so we can assist you further.
08-29-2014 3:05 PM
I am having the same issue although mine is a Red X and the #11.
I've done the DR and the X is still there. Do I need to swap out receivers? This receiver is the main receiver that is connected to ethernet. We have no other wifi issues and our other receiver is working perfectly.
I appreciate the help.
08-29-2014 3:54 PM
Hi @mrlucas ,
I apologize about the issues you are having with your DVR. It sounds like it may need to be replaced, because it is still having the same problem after a disaster recovery. We can definitely help with that, and I will be sending you a private message to help out.
08-29-2014 4:11 PM
You're Welcome. I have sent a private message to you. When replying back to it, make sure you reply back in the forum and not through your E-mail client.
I look forward to hearing from you.
08-30-2014 12:26 PM
I am also seeing this issue as of today, and have attempted the steps mentioned above multiple times.
I assume my box would need to be replaced?
08-30-2014 12:49 PM
@sok_922 Contact ATT Uverse Care here:
Send them a private message, on this link, and they should be able to give the help needed to solve your Uverse service problems. They are available M-F 8am-11pm Eastern time, response may take up to 2 business days.
This is not the regular CS/TS people, but the social media Community Specialists that know the people to contact to get things done. I personally know as they've helped me on a DVR swap.
Include your account#, email address and a good phone # (land or cell) and time to contact you on.
Check the blue PM envelope, upper right on every page, for their reply. Good luck
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