05-06-2013 9:27 AM
So, I can't just simply move the TV/box combo to a different room in my house? Thought all rooms were wired (there is cable wiring in every room and we used to have Comcast equipment in all) but apparently this is not the case. Why can't I just get a wireless receiver to go with the TV as a replacement for the standard box?
Solved! Go to Solution.
05-06-2013 9:52 AM
05-06-2013 10:57 AM
So, I can't just simply move the TV/box combo to a different room in my house? Thought all rooms were wired (there is cable wiring in every room and we used to have Comcast equipment in all) but apparently this is not the case.
When I switched from Comcast to U-Verse, pretty much the first thing the technician did was to detect any splitters in the existing lines and replace them - apparently, the Comcast splitters didn't work with U-Verse (they could have been the wrong frequency range). It's quite possible that not all of your existing cable was "converted" (for lack of a better word for it, even though the cables themselves aren't replaced) properly when U-Verse was installed.
05-06-2013 11:13 AM
Well, we tried moving the TV with STB from one room to another and get a screen that says "AT&T Uverse" with the hourglass searching for signal forever. The link light on the receiver isn't even on. It would seem at first blush that the coax cable in that room isn't connected to the system.
05-06-2013 11:35 AM
05-06-2013 1:33 PM
Ahah! the diplexer outside at the box connecting Comcast to ATT had an empty port that had not been connected. Found the line outside, connected it to the diplexer and voila! Thanks everyone for quick replies.
Having service trouble? There is an app for that! Use our troubleshooting tool or text myATT to 8758 to download the app. It is much faster than posting on our forums. You will also find some helpful articles below.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!