Contributor
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2 Messages
Lost TV Signal
I have ATT UVerse cable TV and internet. My internet is working, but not TV.
The TV signal will only stay on for about 10 sec, then the picture freezed, and gave lost signal message. When I switched to different channel, the TV signal starts again for about 10 sec, then lost again.
I even reboot the TV receiver and Gateway, it still doesn't work.
Can anyone help?
Lan
Accepted Solution
Official Solution
aviewer
Expert
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10.1K Messages
8 years ago
@LanMaTV Sounds like a DVR problem. TRy a whole house reboot -
Pull power on RG, DVR, STBs
Rplace power on RG, wait for all green
Replace power on DVR, wait for viewing.
Replace power on other STBs/WAPS
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LanMaTV
Contributor
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2 Messages
8 years ago
It worked. I turn off the power in that room for a few minutes, and turn back on. The TV signal stays on and not lost.
Thanks for your suggestion. You're indeed an expert.
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NorCalSportsFan
Contributor
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2 Messages
8 years ago
I lose Intenet as well. Have rebotted several times and continue to have the issue throughout the day.
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ATTU-verseCare
Community Support
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6.7K Messages
8 years ago
Hey @NorCalSportsFan,
We have received your private message and look forward to working with you to get this sorted.
ATTU-verseCare
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KeimM43
Contributor
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2 Messages
7 years ago
I am having same problem. I lose internet, phone, and tv. Very frustrating.
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ATTU-verseCare
Community Support
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6.7K Messages
7 years ago
Hi @KeimM43,
We are sorry about the issues. Here is a post on some things to try to correct your issue. If still having issues, please follow the instructions to contact us.
-ATTU-verseCare
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PhilthePT
Contributor
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3 Messages
7 years ago
I have been losing my TV signal intermittently the past week. I have to unplug the DVR / receiver IPH8010 and wait 20 seconds, plug it back in and wait for the system to reboot. It has happened 3 times now in the last week.
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PhilthePT
Contributor
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3 Messages
7 years ago
I have been losing my Uverse TV signal intermittently the past week. I had to unplug the IPH8010 3 times for 20 seconds so it could reboot. Also have had a complete frozen blank screen several times as well. The internet is fine and the remote unit works as well.
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KeimM43
Contributor
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2 Messages
7 years ago
Keim
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Sorry to read of the trouble you are having with your DVR. We will be glad to help. To assist further, we need to gather more information. Click here to send us a private message.
BarryR, AT&T Community Specialist
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