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Loss of channels

Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

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Message 347 of 2,209
Scholar

Re: When will you get Fox back on my Direct TV program? I am missing all the best baseball, greedy.

Light a candle and say a prayer....I’ve been without NBC since June 15......going on 4 Months now.  AT$T was the one who pulled out of negotiations with Sinclair Broadcasting...the group who owns the rebroadcasting rights.  AT$T could care less if you get your channel back or not.  What they DO care about is NOT PAYING REBROADCASTERS ANY MORE.  Hey, they figure they’re getting the same monthly fee from you whether you’re able to see FOX ( or in my case, NBC ) or not.  Some snot nose monitor will come on here and tell you to drill holes in your roof erect an antenna, try and align it, run wiring to your TV then reprogram your remote so you can switch back and forth from Satellite to Your over the air channel if you want to watch FOX.   Yea.....right.

Message 2176 of 2,209
Contributor

When are you going to FIX FOX in MOntana so I can watch my hawks games. DirecTV is CRAP here!!!!!!!

WHen are you going to get FOX back so I can watch my football,...I pay for everything including SUNDAY ticket and I Can't watch one of the few things I want, the SEAHAWKS>   Get this crap fixed please, this is getting old!!!!

Message 2177 of 2,209
ACE - Expert

Re: When are you going to FIX FOX in MOntana so I can watch my hawks games. DirecTV is CRAP here!!!

Ask your local Fox station. They are the one that pulled their channel from Directv and only they know when they will return it.

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Message 2178 of 2,209
Administrator

Re: cannot sign in to watch content on network websites.

Hello @Gary615,

 

Let us help!

 

We recommend rebooting your Gateway to refresh the system and allow it to recognize your sign-in credentials. 

 

You should also clear the cache and cookies of your web browser before attempting to sign in to any of the network websites.

 

We hope this helps! If you require further assistance, let us know!

 

Aminah, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
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Message 2179 of 2,209
Coach

Re: Why are you charging me for service you ended?

I don't think this is legal. superior residence

Message 2180 of 2,209
ACE - Expert

Re: Why are you charging me for service you ended?


@Recident wrote:
I don't think this is legal. superior residence


TV providers do not own the channels so cannot force them to stay. Sometimes (more often in recent years with local affiliates), when the carriage agreement comes up the channel owner will pull the feed in an attempt to negotiate higher rates. Until a new agreement is reached, they will not give the channel(s) back to DirecTV.

 

DirecTV, nor any other TV provider, cannot mandate the channel return the feed or even stay in business (i.e. Cloo, Chiller, SoapNet, etc.). As such each TV provider has a clause in their Terms of Service that the channels and programming can change at any time. So as much as you don't like it, there is nothing illegal.

 

(d) Our Programming Changes.

Many factors affect the availability, cost and quality of programming and may influence the decision to raise prices and the amount of any increase. These include, among others, programming and other costs, consumer demand, market and shareholder expectations, and changing business conditions. Accordingly, we reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices, technologies used to deliver the Service, and any other Service we offer, at any time.

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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Message 2181 of 2,209
Tutor

Re: Why are you charging me for service you ended?

Like I said They don't mind (ATT) and we don't matter. As soon as they are
more streaming services or we can pick a la cart channels with
another provider -- we're pretty much out of luck
Message 2182 of 2,209
Contributor

Blackout of ABC and Fox

We have been without access to ABC and Fox  network for over a month due to the dispute between At&T and those networks.  Can we expect a rebate on our exhorbitant bill, particularly since we will not have access to the World Series on Fox?

Message 2183 of 2,209
ACE - Expert

Re: Blackout of ABC and Fox

Nope as the clause states that channels and programing are subject to change at anytime so all providers legally don't have to give refunds/credit but DTV has been doing so so if you call.

So how much more do you want to pay to get them back?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2184 of 2,209
Contributor

NBC

Why can’t I watch Sunday night football? You charge an outrageous monthly fee and this is the service? You are criminals

Message 2185 of 2,209
ACE - Expert

Re: NBC


@AngryUser2 wrote:

Why can’t I watch Sunday night football? You charge an outrageous monthly fee and this is the service? You are criminals


Instead of crying "criminal" when you don't know what is going on, get the facts.

 

If the game is out-of-market, then you watch it on the NFL Sunday Ticket.

If the game is in-market, then you watch it on your local channel.

 

If your local channel is unavailable like what this thread is about, then your local has pulled the feed from DirecTV to negotiate a higher cost. Check https://tvpromise.att.com/ to verify if this is the situation and if so who owns your local channel that is holding it from you to get everyone to pay more.

 

So nothing criminal. DirecTV cannot force your local to bring back the feed. So for games on your local, while they are negotiating, plug in a antenna to get the free broadcast.

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2186 of 2,209
Contributor

Re: NBC

First its not Direct tv it is the ATTTV app, so get your facts straight. Secod, you just hit us for a rather large increase and now fins out I cannot even watch NBC. It is criminal, you guys provide fewer and fewer services, keep us locked in and then charge more. So do nt give me your high and might attitude.
Message 2187 of 2,209
ACE - Expert

Re: NBC

I only get NBC on the app...no ABC, CBS or Fox. 

 

It would appear as though access to the various LOCAL networks is dictated by market.  I get NBC but others have complained that they only get ABC.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2188 of 2,209
ACE - Expert

Re: NBC


@AngryUser2 wrote:
First its not Direct tv it is the ATTTV app, so get your facts straight. Secod, you just hit us for a rather large increase and now fins out I cannot even watch NBC. It is criminal, you guys provide fewer and fewer services, keep us locked in and then charge more. So do nt give me your high and might attitude.

You never said you were having issue with the app. So we could only assume you were talking about loss of channels because of negotiations like the rest of the thread.

 

You are wrong about high increase. The only "increase" was the price adjustment earlier this year for at most less than $10 based on what you have. I'm betting the "increase" you are complaining about is most likely your discounts ended. Also nobody here hit you with the price adjustment or loss of discounts. We are customers like you.

 

Not all local channels allow streaming through the app. Each market of locals dictate their streaming options. Also the major sport leagues (NFL, etc.) may choose to blackout the game from the app itself which is their option.

 

DirecTV may only provide what the leagues and channels allow as they don't own them. This is why the Terms of Service with all TV providers have the clause that programming and services may change at any time. So nothing criminal here just because you don't like how it works.

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2189 of 2,209
Teacher

No local ABC channel (Rochester,NY)

they ever going to settle this ridiculous fight ?  Its been over 6 months now without any ABC tv station .   No I dont  want to get a OTA antenna  to get local stations seeing Im pAying over $100 a month   and you would have to get an antenna for each TV which would cost probably close to $100 for 4 of them. 

Message 2190 of 2,209
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