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Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

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Message 347 of 2,190
Teacher

Re: NBC stations

I'm not an ACE guy. I am simply a woman with some common sense. I've learned that there are hardworking individuals who are truly sorry you had a bad experience and try to help you through it. That is all I meant. No disrespect intended.
Good luck to you.

Message 2011 of 2,190
Tutor

Re: Nexstar settles with AT&T

We are with you.  We loved ATT UVERSE until this year.  No ACC network is terrible in this region, rich with ACC teams.  Unable to watch any of our games.  We pay too much for ATT UVERSE to not have this channel.

Message 2012 of 2,190
ACE - Professor

Re: Nexstar settles with AT&T

@segbauer 

 

ACCN is coming. Have patience.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2013 of 2,190
Contributor

Re: Channel 4

I have been with Directv as a loyal customer for the past 14 years, I lost another channel earlier this year and am not going to put up with that again.

I pay way too much money to be getting the shaft from Directv.

Ever since AT&T bought directv it has gone down hill and the customer service is horrible. (I don't believe that someone in India is feeling my pain)

After typing this, I am going to shop with the Dishnetwork and Xfinity as they do not seem to have these tv blackouts.

thank you for letting me vent. 

Troy B.

Message 2014 of 2,190
ACE - Master

Re: Channel 4


@Ramsfantroy wrote:

After typing this, I am going to shop with the Dishnetwork and Xfinity as they do not seem to have these tv blackouts.

You haven't been paying attention. Google "Dish blackout" or "Xfinity blackout" and see what comes up. For instance, this year Dish was in disputes and had blackouts with Univision, Fox, Disney and (ironically) AT&T.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2015 of 2,190
Tutor

Re: Channel 4

ATT could not care less about customers.  Their quality of service issues have been well known for a long time and now we hear how loosing local channels in San Antonio is poor att looking out for their customers.  Pleaseeee  they don't mind and customers don't matter

 

Message 2016 of 2,190
Tutor

Re: Nexstar settles with AT&T

They failed to deliver the programming contracted for so we cancelled our agreement following their guidelines and returned their equipment and they acknowledged receiving same.  I asked to be released from our programming agreement but they are billing me monthly and adding late fees.  We subscribed to Cox cable at the same time to gain lost channels important to my wife.  We want to get them to write it off and quit billing us.  I have little respect for AT&T at this time.

Message 2017 of 2,190
Contributor

Re: Not getting local NBC affiliate; DirecTVPromise.com site doesn't work

I think this is is sick. I should have known NOT too trust AT&T again.I don't  even want Direct TV any more..pay this money and NOT get my regular channels that's just not right. If I want to leave because of all this crap I to pay for the rest of the months.that's not my fault. It's AT&T. Bill

Message 2018 of 2,190
Contributor

Re: Not getting local NBC affiliate; DirecTVPromise.com site doesn't work

I think if AT&T and Direct TV should not hold us responsible and make us pay the remaining months if we want to leave. And I want to  leave Direct TV but I can't till April 2020 or I have too pay to get out of it. And this stinks. Bill Keelin

Message 2019 of 2,190
Tutor

Re: Nexstar settles with AT

I feel your pain. They may not know service -- but collections they got
down pat. The Philippines will be calling shortly!!!!
Message 2020 of 2,190
ACE - Professor

Re: Channel 4


@QuarryRye wrote:

@Ramsfantroy wrote:

After typing this, I am going to shop with the Dishnetwork and Xfinity as they do not seem to have these tv blackouts.

You haven't been paying attention. Google "Dish blackout" or "Xfinity blackout" and see what comes up. For instance, this year Dish was in disputes and had blackouts with Univision, Fox, Disney and (ironically) AT&T.


 

Dish has been notorious for blackouts for years and years.

 

They haven't had HBO since November or so.

 

 

This is just the tip of the iceberg...and maybe not even the tip. The former CEO was nicknamed "Cheap Charlie" for a reason.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2021 of 2,190
ACE - Professor

Re: Nexstar settles with AT&T


@landfall wrote:

They failed to deliver the programming contracted for so we cancelled our agreement following their guidelines and returned their equipment and they acknowledged receiving same.  I asked to be released from our programming agreement but they are billing me monthly and adding late fees.  We subscribed to Cox cable at the same time to gain lost channels important to my wife.  We want to get them to write it off and quit billing us.  I have little respect for AT&T at this time.


 

So you want AT&T to break their written contract with you...the one you agreed to.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2022 of 2,190
ACE - Professor

Re: Not getting local NBC affiliate; DirecTVPromise.com site doesn't work


@B_keelin63- wrote:

I think if AT&T and Direct TV should not hold us responsible and make us pay the remaining months if we want to leave. And I want to  leave Direct TV but I can't till April 2020 or I have too pay to get out of it. And this stinks. Bill Keelin


 

 

The main reason why new customer rates are so low ($109 for a "triple play" plan) is because they know the new customer may have to pay to get out of a contract. The companies are essentially paying the cancellation fees of their new customers.

 

One way around is to cancel all but the minimal TV package. But keep in mind that every other provider will have the same contract renewals on a monthly basis.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2023 of 2,190
ACE - Expert

Re: Nexstar settles with AT&T


@landfall wrote:

They failed to deliver the programming contracted for so we cancelled our agreement following their guidelines and returned their equipment and they acknowledged receiving same.  I asked to be released from our programming agreement but they are billing me monthly and adding late fees.  We subscribed to Cox cable at the same time to gain lost channels important to my wife.  We want to get them to write it off and quit billing us.  I have little respect for AT&T at this time.


You have an agreement to keep DirecTV for so much time. Programming changes as it is NOT contracted because they don't own the channels so cannot force them to always be there. You cancel service and get charged and early cancellation fee. You refuse to pay your bill with valid charges because you just don't want to and have little respect for AT&T? Sorry but in this situation, you are the one at fault for refusing to pay a bill that is correct. Your not liking a situation doesn't not get rid of the ECF. Same with other TV providers as they all have a similar clause about programming can change at any time.

 

(d) Our Programming Changes.

Many factors affect the availability, cost and quality of programming and may influence the decision to raise prices and the amount of any increase. These include, among others, programming and other costs, consumer demand, market and shareholder expectations, and changing business conditions. Accordingly, we reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices, technologies used to deliver the Service, and any other Service we offer, at any time.

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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2024 of 2,190
Tutor

Re: Nexstar settles with AT

I would like to reach a settlement of this account.
Please advise. I agree to pay your current billing of $133.06 and be through with it.
Message 2025 of 2,190
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