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Loss of channels

Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

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Message 347 of 2,209
ACE - Expert

Re: Negotiations


@skeeterintexas wrote:

Even if someone is not a designated ACE, helpful advice and 'words of wisdom' are always appreciated.


That's how I became an "ACE" in the first place: helpful advice and 'words of wisdom' (mostly!).

 

 

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The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1996 of 2,209
Tutor

Re: Negotiations

So were is out refund! We they stuck with you and did not switch providers should get big refund!

Message 1997 of 2,209
Tutor

Re: Not getting local NBC affiliate; DirecTVPromise.com site doesn't work

Bought three different antennas! Could not get local channels! 

Message 1998 of 2,209
ACE - Master

Re: Negotiations

@Lemons3 wrote:

So were is out refund! We they stuck with you and did not switch providers should get big refund!

You were provided with TV service before, during, and after the outage. That's all AT&T owes you. If you call, you might get a refund but it's not going to be big.

 

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1999 of 2,209
Teacher

Re: Negotiations

Yes, we should. But do you think we will? Fat chance!
Message 2000 of 2,209
Mentor

Re: Negotiations

***** Just sit back and take it, nice
attitude.

 

[Please keep it courteous]

Message 2001 of 2,209
Contributor

Re: Negotiations

I am a Directv customer. We have been without our NBC channel for MONTHS! When will we be getting it back???? We have been loyal customers for YEARS and haven't had many issues with them. If we did, it got resolved quickly. Since AT&T bought them, customer service has gone way down. Now, this. If we don't get NBC back SOON we will be finding other sources.

Message 2002 of 2,209
Contributor

Re: Negotiations

What happened to channel 21, WPNY, from Utica NY? We lost in in july and it has not returned!

Message 2003 of 2,209
ACE - Professor

Re: Negotiations


@wharracoop wrote:

What happened to channel 21, WPNY, from Utica NY? We lost in in july and it has not returned!


 

It appears WPNY is a subchannel. With few exceptions, U-Verse does not have subchannels in any market.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2004 of 2,209
Contributor

Re: NBC stations

This company is terrible to be as big as it is.  Then you get these non English speaking CSR that all they say is I am sorry.  I am too because I am paying for service I am not getting.  We pay all this money for their lousy service I would estimate that 20 techs have been to my home because my service is terrible and they leave and within hours the same thing happens again.  Now I am under contract so I am stuck with these crooks paying for service I don't have.

Message 2005 of 2,209
ACE - Master

Re: NBC stations

@jdavis76 wrote:

Then you get these non English speaking CSR that all they say is I am sorry.

Saying "I am sorry" is English.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2006 of 2,209
Teacher

Re: NBC stations

Did you need those trying to assist you to say they are sorry in a different language?
Message 2007 of 2,209
Mentor

Re: NBC stations

You ACE guys crack me up. Could be that they learned how to say 'i'm sorry'
in the ATT training class, and not much more.
Message 2008 of 2,209
Teacher

Re: NBC stations

It is a single English sentence. Not much help if it’s all they can say that’s decipherable.
Message 2009 of 2,209
ACE - Master

Re: NBC stations

AT&T doesn't teach English. AT&T hires call centers where the people already know how to speak English. If it's a form of English that you don't understand, that's your problem, not AT&T's.

 

As for your actual problem @jdavis76, if the service doesn't work, switch providers.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2010 of 2,209
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