New! Have you been asked to update your AT&T email settings? Learn how we're enhancing the security of AT&T Mail.
- edited 07-31-2019 8:45 AM by ATTCommunityTea
AT&T has failed to properly prepare for the anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future! I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.
Solved by: Go to Solution.
- edited 09-03-2019 8:29 AM
So were is out refund! We they stuck with you and did not switch providers should get big refund!
You were provided with TV service before, during, and after the outage. That's all AT&T owes you. If you call, you might get a refund but it's not going to be big.
09-04-2019 7:56 AM
I am a Directv customer. We have been without our NBC channel for MONTHS! When will we be getting it back???? We have been loyal customers for YEARS and haven't had many issues with them. If we did, it got resolved quickly. Since AT&T bought them, customer service has gone way down. Now, this. If we don't get NBC back SOON we will be finding other sources.
09-12-2019 6:02 PM
This company is terrible to be as big as it is. Then you get these non English speaking CSR that all they say is I am sorry. I am too because I am paying for service I am not getting. We pay all this money for their lousy service I would estimate that 20 techs have been to my home because my service is terrible and they leave and within hours the same thing happens again. Now I am under contract so I am stuck with these crooks paying for service I don't have.
09-13-2019 5:27 AM
Then you get these non English speaking CSR that all they say is I am sorry.
Saying "I am sorry" is English.
09-16-2019 5:07 AM
AT&T doesn't teach English. AT&T hires call centers where the people already know how to speak English. If it's a form of English that you don't understand, that's your problem, not AT&T's.
As for your actual problem @jdavis76, if the service doesn't work, switch providers.