Explore & discover

Helpful Links

Re: Negotiations

Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

216,990 Views
Message 347 of 2,209
Tutor

Negotiations

How much longer will we in Montana be without abc or fox

 

Message 2191 of 2,209
Tutor

Re: Negotiations

It’s been 2 months of this dispute and it’s ridiculous.  Missing football and now the World Series!    What the heck is going on.  Maybe it’s time to leave

Message 2192 of 2,209
Highlighted
ACE - Expert

Re: Negotiations


@teebird wrote:

How much longer will we in Montana be without abc or fox

 


Only the owner of your local affiliates can answer that. Carriage negotiations continue until an agreement is reached. There is no guaranteed amount of time it takes two entities to agree.

 

In the meantime you could try a regular antenna on your TV to get the free broadcast. Might even pick up additional locals than are carried anyway. Don't want DirecTV to just cave to the local's demands otherwise that much more gets added to the next price adjustment. To find out who owns your local channel and has pulled the feed (as is their right), check by your zip code here: https://tvpromise.att.com/

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2193 of 2,209
Tutor

Re: Negotiations

I agree but there comes a time when you must take your customer's
inconveniences into consideration. A couple weeks I can handle but we are
going on TWO months!!


Message 2194 of 2,209
Tutor

Re: Negotiations

I am talking - when I mention customer's inconvenience the fact I can't
watch the *World Series or college Football games!*

You want me to spend money on an antenna that might not even work.

World Series!! I can't use the Fox or ABC apps b/c they won't let me in..
I can't use my Apple TV b/c they block me.

Will you refund me the cost of an antenna? and the contractor to put the
antenna on my house?

If you can't end it - try again to get them to at least let us watch live
sports.. let us in on the apps!

Mary ***
Montana

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]



Message 2195 of 2,209
Contributor

Re: Negotiations

I have been without my ABC station in Rochester NY since MAY.  They actually pulled the station 30 min before the NBA finals game.  I was one of the lucky ones who got the free LCC and antenna.  It worked great, until beginning of August when the digital channels changed their signals and since then have not been able to get my ABC station.  I do not know anyone that can get it OTA.  

So we have been watching our ABC shows on demand the net day.  Guess what?  Directv has now PULLED ABC ON DEMAND from me.  YES.  THEY PULLED IT THIS WEEK!!  I can no longer watch ANY ABC shows AT ALL.  I am done with Directv.  I spend over $500 a month for tv and cell phones.  We have gotten the NFL Sunday ticket since Day 1 and the NBA season pass for 5 years.  And now I cannot watch any ABC shows at all?  This is how you lose customers.

Message 2196 of 2,209

Re: Negotiations

The sad part is they don't really care about the consumer or losing customers.

Message 2197 of 2,209
Tutor

Re: Nexstar settles with AT&T

What liars you are it is now November and still NO NBC.  What settlement was made? So what excuses are you going to give us now? Every time I have called to find out what is going on I'm told something different or " I understand" what kind of an explanation is that?  STOP LIEING to us.  You keep taking things away and charging more.  Here's what you can take away the how many hundred music channels and the Hispanic channels that I DO NOT watch.  It all looks good when you send your people around to sign people up  "Oh look your getting 300 channels or 400 channels, NO we are not.  We get reruns of programs 50 years old and the movie channels keep repeating the same old movies with maybe one or two thrown in. YET our local channel is no longer available. Let me pick and chose what I want to watch.

Message 2198 of 2,209
ACE - Expert

Re: Nexstar settles with AT&T


@MsPacman wrote:

What liars you are it is now November and still NO NBC.  What settlement was made? So what excuses are you going to give us now? Every time I have called to find out what is going on I'm told something different or " I understand" what kind of an explanation is that?  STOP LIEING to us.  You keep taking things away and charging more.  Here's what you can take away the how many hundred music channels and the Hispanic channels that I DO NOT watch.  It all looks good when you send your people around to sign people up  "Oh look your getting 300 channels or 400 channels, NO we are not.  We get reruns of programs 50 years old and the movie channels keep repeating the same old movies with maybe one or two thrown in. YET our local channel is no longer available. Let me pick and chose what I want to watch.


They are not lying. An agreement was reached with Nexstar. They don't own every NBC channel in the country. Those are all owned by different local affiliates. Nexstar is simply just one such affiliate. Recently the Sinclair Broadcasting Group was in negotiations. Some stations are owned by the network directly (such as CBS itself came into negotiate around the time of Nexstar owned CBS affiliate stations). So most likely your local is owned by a different affiliate. Check https://tvpromise.att.com/ to see exactly who they are in negotiations with that affects your local.

 

Simply put, local affiliate owner requests higher rates to renew their carriage agreement. While they negotiation, the owner of the channel pulls the feed (as is their right) to leaverage us customers against the TV provider. It is because of these rates increasing over the years is why we see the base rates adjusted annually. DirecTV's costs goes up, then our bills go up. If DirecTV were to just cave to the channel's demands, then our bill would go up even more.

 

Everybody would love to pick and choose their channels. But that is not how the industry is setup. Channel owners package their channels to the TV providers. Consider how many channels are owned by Disney or Viacom. So they do not allow an al-a-carte option, only allowing TV providers to use a packaging model.

 

Certainly not DirecTV's fault about reruns or multiple showings of a movie. That is completely up to the channels. DirecTV gets an agreement to carry the channels, but does not have say over their programming lineup. If you don't like what is on the channels, then complain to the channel itself.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2199 of 2,209
Tutor

Re: Nexstar settles with AT

I have tried to access tvpromise and it does not work.  I put in my area code and state and it will not access the information.
Message 2200 of 2,209
ACE - Expert

Re: Nexstar settles with AT


@MsPacman wrote:
I have tried to access tvpromise and it does not work.  I put in my area code and state and it will not access the information.

You do not put in area code or state. All you need is your zip code.

 

In case you are somehow going to the wrong page, or it is loading wrong for you, what is your zip code?

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2201 of 2,209
Tutor

Re: Nexstar settles with AT

I mis-spoke it was my zip code not area code. My zip code is 48601
Message 2202 of 2,209
ACE - Expert

Re: Nexstar settles with AT

48601 is Saginaw, Michigan.  

The NBC station in Saginaw is WEYI. 

WEYI is owned and operated by Howard Stirk Holdings.

As of Thursday, September 5th, we have no update on the negotiations between Howard Stirk Holdings and AT&T/DirecTV. (from the WEYI website)

 

google-is-your-friend.jpg

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2203 of 2,209
ACE - Expert

Re: Nexstar settles with AT


@MsPacman wrote:
I mis-spoke it was my zip code not area code. My zip code is 48601

The search button for negotiations on the page appears to be broken. Probably an aftereffect from the recent website updates over the last week I have noticed.

 

WEYI-TV, virtual channel 25 (UHF digital channel 18), branded on-air as NBC 25, is an NBC-affiliated television station licensed to Saginaw, Michigan, United States and serving the Flint/Tri-Cities television market. Owned by Howard Stirk Holdings, it is operated under a shared services agreement (SSA) by the Sinclair Broadcast Group

 

So your NBC is owned by Howard Stirk Holdings, a partner of Sinclair Broadcast Group. That is still a current negotiation unfortunately. But though a similar situation, it has nothing to do with Nexstar as those are different companies. And it seems thought the two affiliate owners (Stirk and Sinclair) are partners, they have separate agreements with DirecTV. So a resolution with one does not necessarily mean they are finished negotiating with the other.

 

In the meantime, I would suggest using a regular local antenna to get the free broadcasts in range. May even get additional sub-channels DirecTV doesn't carry. Just a backup option as DirecTV cannot force your NBC affiliate owner to return the feed.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2204 of 2,209
Tutor

Re: Nexstar settles with AT

I feel your pain. A la carte tv is what is needed. Love to see a
satellite provider with a base charge and so much for each channel.
Message 2205 of 2,209
Share this topic
Share this topic
Announcements
Additional Support