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Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

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Message 347 of 1,717
ACE - Expert

Re: 721 code


@Veronica79 wrote:

I have called Directv and they still haven’t fixed all the channels I am paying. 


Call again .... 1 800 531 5000

Have you also tried refreshing your DirecTV subscription authorizations via www.directv.com/refresh ?

If that doesn't work, then the only to fix is by calling DirecTV. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1516 of 1,717
ACE - Professor

Re: 721 code

How many channels are you getting 721 on?, Are they hd or sd?


______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of boy/girl twins born in June.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1517 of 1,717
Tutor

Re: AT&T HAS 15 DAYS TO GET THIS FIXED!!!!!

I live in the country so a different antenna will likely not help. All the other channels come in fine with the LCC antenna, but not CBS. Many of my friends have already changed to DISH or Comcast. It's funny to me that these other companies seem to get along fine with Nexstar. AT&T can't get along with anybody - including their customers. (And I'm retired from there!) I've been a loyal customer of DirecTV since they were PrimeStar and have never seen such an utter disregard for customers as AT&T has for theirs. A few years back, they lost my Mom's phone & TV service because they refused to give her a new receiver even though we were having problems with the one she had. For a $20-25 receiver, they lost over $100 per month in revenue. That goes to show that they just simply DO NOT CARE.

Message 1518 of 1,717
ACE - Expert

Re: AT&T HAS 15 DAYS TO GET THIS FIXED!!!!!


@psalm133 wrote:

.... Many of my friends have already changed to DISH or Comcast. It's funny to me that these other companies seem to get along fine with Nexstar. AT&T can't get along with anybody - including their customers. ....


No, they don't. Check their forums. Dish actually has much worse track record settling these disputes than AT&T/DirecTV. 

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1519 of 1,717

Re: NFL NETWORK 1630

|   | @Beany wrote:
I found interesting, a statement from a representative who said "We would never just remove channels from the lineup resulting in customers being upset." AT&T will never stop lying to you. That’s all they know.Well AT&T didn't remove the channel. They are negotiating for the next carriage term. Only the channel owner, the one who has the broadcast rights may pull the channel. Would be nice if they left the feed on while talking, but most stations when then pull out will not allow an extension without a rate hike for that time.

The statement highlighted above is a bald faced lie!  Nextstar was perfectly amenable to leaving the local feed on during negotiations, AT&T turned it off!!!  Read what's really going on with the broadcast channels without the AT&T spin!  Lying and misrepresenting the facts are the AT&T way.  Wonder how long it will take to get this post censored! |



AT&T Withholds Content from Subscribers Rather than Negotiate with Broadcasters at Fair Market Rates
 IRVING, Texas – Nexstar Media Group, Inc. (Nasdaq: NXST) (“Nexstar”) set the record straight today with legislators, regulators, consumers and others related to ongoing negotiations between the parties on a distribution agreement that will allow AT&T to continue to offer Nexstar’s highly rated network and local community programming to its subscribers.The misinformation campaign began when AT&T indicated that “Nexstar pulled 120 of its local broadcast stations…”  Nexstar did not pull its stations or ask for their removal from AT&T’s DIRECTV, U-verse or DIRECTV NOW platforms.  Rather, Nexstar’s offer for a 30 day extension would have allowed consumers in the affected markets to continue viewing their favorite network shows, special events, sports, local news and other programming while the parties continue negotiations.AT&T in its “External Fact Sheet” and in communications to elected officials, erroneously asserts that Nexstar has been involved in blackouts with Cox Cable, DISH Network, Charter Spectrum “and others”  when in fact Nexstar has never had DISH Network or Charter Spectrum remove its stations from their consumer video offerings.  The facts are that Nexstar has established a long-term record of completing hundreds of agreements with multichannel video programming distributors (“MVPDs” or cable TV, satellite TV, telecom companies) for the carriage of its television stations and is proud that it has never, in its 23-year history, had a service interruption related to distribution agreements of the magnitude of the AT&T/DIRECTV interruption. Over the past 20 months alone, Nexstar has successfully renewed more than 390 distribution agreements with cable providers for the carriage of Nexstar’s stations, including a new agreement with Cox.In contrast, following its 2015 acquisition by AT&T, DIRECTV has been routinely involved in disputes with content providers  and has dropped or threatened to black out network and local community programming from Viacom, SJL Broadcasting/Lilly Broadcasting, and others. AT&T also fails to inform readers that between May 30, 2019 and June 10, 2019 alone, AT&T/DIRECTV customers lost access to the network and local content of at least 20 other non-Nexstar stations due to its failure to reach fair agreements with ten other broadcasters. At this time, AT&T has disputes with broadcasters and dropped local broadcast stations from several station operators (including Deerfield Media, MPS Media, GoCom Media of Illinois, Howard Stirk Holdings, Roberts Media, Second Generation of Iowa, Waitt Broadcasting, Mercury Media Group, Northwest Broadcasting and Nexstar), resulting in concentrated black outs of local programming and service for its customers in thirteen U.S. markets (see table below).Notably, in addition to its ownership of DIRECTV — the nation’s largest direct broadcast satellite service provider and in some markets, the sole source of a broadcast signal — in 2018 AT&T acquired Time Warner including global media and entertainment giants Warner Bros., HBO, Turner and CNN.A little more than a year after putting DIRECTV together with Time Warner, AT&T appears intent on using its new market power to prioritize its own content at the expense of consumers, and insisting on unreasonable terms that are inconsistent with the market. As measured by stock market capitalizations, AT&T is approximately 50 times larger than Nexstar and the size disparity is even greater relative to the other broadcasters that AT&T has currently blacked out. As one legislator noted in his letter to AT&T’s CEO, “This cutoff seems to have the sole purpose of enhancing DirecTV bargaining leverage – with severe harm to Connecticut consumers.”Perhaps the most egregious of the AT&T statements since they removed Nexstar and other broadcasters’ programming is, “We have asked – and will continue to ask – Nexstar to restore its channels while we work privately to close an agreement that offers our customers the content they want at a value that also makes sense to them.”  Apparently AT&T’s attention over the last week has not been on its customers and viewers that it has deprived of local programming as Nexstar has repeatedly reiterated its offer to AT&T/DIRECTV of an extension through August 8, which would have provided viewers with uninterrupted access to their favorite network shows, special events, sports, local news and other programming until a new agreement can be reached.Nexstar wants nothing more than to bring its programming back to viewers by completing a new fair market agreement with AT&T and continues to negotiate in good faith to establish a mutually agreeable contract with DIRECTV.  Nexstar has offered AT&T/DIRECTV the same rates it offered to other large distribution partners with whom it completed successful negotiations with in 2019 to date.Nexstar remains hopeful that a resolution can be reached immediately, but should AT&T fail to come to terms with Nexstar, Nexstar intends to continue to actively educate consumers in affected markets on how they can continue to receive their favorite network programming, in-depth local news, other content and programming relevant to their communities, and critical updates in times of emergencies. AT&T’s attempts to disparage Nexstar will not be tolerated and their misguided efforts to fool their viewers as well as legislators and regulators, the investment community and the public at-large warranted a response.



Message 1520 of 1,717
Highlighted
Teacher

Re: Breaking contracr

Alright then, we'll go with false advertising since they are still advertising that they provide all of those things.

Message 1521 of 1,717
Contributor

Re: Not getting local NBC affiliate; DirecTVPromise.com site doesn't work

I would like to know when customers will be receiving a refund on our bill for the time CBS 42 has not been on the air. You charge us for everything I think it only fair to have a credit. Is there any light at the end of the tunnel or do I need to start looking to replace ATT completely?  You know football season is fast approaching and I will not be stuck without my Alabama football channel.

Message 1522 of 1,717
Tutor

Rate Adjustment for CBS not being available in zip 44224?

CBS is still not available in zip code 44224 on Directv Now.  How do I get a rate adjustment until it resumes?

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Message 1523 of 1,717
ACE - Expert

Re: Rate Adjustment for CBS not being available in zip 44224?

You don't. Not everyone receives locals in all areas. There are no charge if you receive them or not.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1524 of 1,717
Tutor

Re: Rate Adjustment for CBS not being available in zip 44224?

I had CBS until the dispute between AT&T and CBS which took it off Directv Now a month ago.  Please advise if it will return or I will end service.

Message 1525 of 1,717
Tutor

When will CBS return to Directv Now in Zip 44224?

CBS was on my service prior to the dispute between AT&T and CBS.  It still has not returned.  What is the ETA negotiations at the local station?  How do I get a rate adjustment until it resumes?

Message 1526 of 1,717
ACE - Expert

Re: When will CBS return to Directv Now in Zip 44224?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1527 of 1,717
ACE - Expert

Re: Rate Adjustment for CBS not being available in zip 44224?

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1528 of 1,717
Contributor

When will CBS be available?

Since the dispute with CBS was settled seven days ago when will we see the local CBS channel in zip code area 43026.

Message 1529 of 1,717
Contributor

Any news about the cbs and nbc blackout?

Its been a while, and we are very upset that a negotiation can't be reached between Nexstar and DirectTV. Here is my real problem that I am furious about...My daughter lives by Sacramento. Why have their CBS and NBC returned while we live in the California Valley and do not?  That is stupidly unfair..kindly explain it to me. My bill is the same why don't  we have it?????

Message 1530 of 1,717
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