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Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

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Message 347 of 1,717
ACE - Expert

Re: Missing CBS Channel 19 Cleveland

Unfortunately, my CBS is a Nexstar owned affiliate. Someday!

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1486 of 1,717
Contributor

NFL Network

We have been waiting since April for news about U-verse reinstating NFL Network/Red Zone.  What is the status?  I don’t want to scale back my services with ATT to pay for Sling JUST to watch Sunday football.

Message 1487 of 1,717
Tutor

Re: NFL Network

Good Morning,

As an Uverse customer for over 10+ years that's an unacceptable answer for
myself as well as other customers. We pay to much for your services not to
have the services that we want. With football being the favorite sport in
my household we will be looking at other options now, because it's obvious
that AT&T is not about pleasing its customer's. A very upset customer.
Message 1488 of 1,717
Highlighted
Contributor

NBC Dispute

It is incomprehensible to me that as a long time DIRECTV customer that I am unable to watch the channels I am paying for, more specifically my local NBC channel. I have stayed a customer even with the regular increases in my satellite bill over the years. I have always touted DIRECTV over DISH and any other option, but I am seriously rethinking that position given the past dispute with CBS and the current dispute with NBC. Are you really willing to risk losing paying customers over a dispute on local channels??? While I like having the options of the higher channels, I still watch the local channels to keep informed in my local community.  I now see DIRECTV taking the path of the cable providers in overcharging and under delivering services. 

 

Signed, 

Very disappointed customer

Message 1489 of 1,717
Mentor

Re: Nexstar BRING IT BACK!!!

Awesome, they might give a 'courtesy' credit to the consumer, while they
are no longer paying Nexstar and pocketing that expense instead of passing
it on. That is the problem with corporations today and their puppets, they
see a credit as a 'courtesy' instead of an obligation.

But you keep telling us how ATT is working hard for the consumer and you
aren't their puppet.
Message 1490 of 1,717
ACE - Expert

Re: NBC Dispute

Agreement between Nexstar Media Group and DirecTV was coming up so they started negotiating.

New agreement was not reached when current one ended.

Nexstar chose to remove the feed (as is their right) to leverage customers for any further rate hikes.

DirecTV would accept the feed during negotiations, if it didn't come with a higher rate for the extension.

 

The backup would be using a regular antenna on your TV for the free local broadcasts that you can get no matter what pay TV provider you have. If you have the 2nd or 3rd generation Genie (HR44 or HR54), then call DirecTV and see if they will send you their Local Channel Connector (LCC). Allows you to use antenna through your DirecTV box so you don't have to switch inputs. Even comes with a simple indoor antenna to get you started.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 1491 of 1,717
Employee

Re: NBC Dispute

@Lovell

They didnt break anything in the contract, perhaps you should take a moment to read the terms of service on your contract. Ill same you some time and post the pertinent information below

(d) Our Programming Changes.

Many factors affect the availability, cost and quality of programming and may influence the decision to raise prices and the amount of any increase. These include, among others, programming and other costs, consumer demand, market and shareholder expectations, and changing business conditions. Accordingly, we reserve the unrestricted right to change, rearrange, add or delete our programming packages, the selections in those packages, our prices, technologies used to deliver the Service, and any other Service we offer, at any time.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 1492 of 1,717
Contributor

NFL Network and Fox

Football season is beginning and two of the channels carrying NFL football are blocked from my service. This is NOT what I expect from a major TV carrier. This is going to force myself and many others to switch providers in order to access these channels. AT&T needs to understand what their customers want and stop playing games....

Message 1493 of 1,717
Guru

Re: I will cancelled my service as soon as the contract is up

You might as well join the other 2 million subscribers that have told AT&T to hit the bricks in the last year and a half. And that number will continue to grow with no end in sight. AT&T Now? Garbage by any name is garbage.

Message 1494 of 1,717
Scholar

Re: NFL NETWORK 1630

@Stockbridge53 The NFL Network channel probably isn't coming back to Uverse. AT&T claims they care about keeping costs down for customers, but they've really made a lot of people angry with removing the channel from the lineup and now AT&T is the only major TV provider NOT offering the NFL Network. Maybe if people keep complaining about it, maybe something will change but it's doubtful. I found interesting, a statement from a representative who said "We would never just remove channels from the lineup resulting in customers being upset." Well, that's exactly what's happened. It was removed in the offseason when viewership is at the lowest. Now that pre-season has started with regular season coming soon, customers are only now just tuning in and finding out about the channel being gone.

 

Let's see, Xfinity/Comcast has the NFL Network, Dish has the NFL Network and is even running an offer to include RedZone on all but the lowest tier package, DirecTV has NFL Network obviously because of NFL Sunday Ticket; Spectrum has NFL Network, Uverse --- Nope!  I guess the only thing that matters for AT&T is to focus on getting the new AT&T TV up and running.

Message 1495 of 1,717
Guru

Re: NFL NETWORK 1630

I found interesting, a statement from a representative who said "We would never just remove channels from the lineup resulting in customers being upset."

 

AT&T will never stop lying to you. That’s all they know.

Message 1496 of 1,717
Contributor

NFL Network

Is there any talks with NFL to get this back before the season starts? Thinking about leaving AT&T over this

Message 1497 of 1,717
Guru

Re: NFL Network

“Is there any talks with NFL to get this back before the season starts? Thinking about leaving AT&T over this.”

 

Cue AT&Ts designated liars who will tell you that they couldn’t reach an agreement when they never even tried. They flat out dumped the channel and they add insult to injury by lying in your face everyday.

Message 1498 of 1,717
Contributor

Not telling everyone the whole story!

You may have reached a tenative agreement, but what you are NOT telling everyone is that it was only with CBS OWNED stations! Those of us who have a Local CBS Channel that is owned by Nexstar are still screwed! WLNS Lansing is still not available! You people are just as bad as our country's GOV't! All bickering like a bunch of preschoolers! You ARE in breech of contract when we switched to Direct. It states we WOULD get our local channels! We're NOT! Get your crap together and get this resolved! Not everyone can use streaming due to their poor internet (rural areas)!

Message 1499 of 1,717
Tutor

CBS not back yet!

It's been at least a week since your triumphant announcement of a settlement with CBS, but my local affiliate still isn't back up!  I talked with the engineer, who says they never stopped sending the "streaming feed" up to CBS.  The holdup is at the network level.

 

When will I see CBS again?!

Message 1500 of 1,717
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