- edited 07-31-2019 8:45 AM by ATTCommunityTea
AT&T has failed to properly prepare for the anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future! I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.
Solved by: Go to Solution.
08-08-2019 5:58 PM
I’m on the U300 tier. Aren’t I supposed to get NFL network? It’s not listed in my guide or channel search. NFL games are on now (preseason)
08-08-2019 6:51 PM
I have 2 local Nexstar channels that have not been working for about a month. I called today for an update, waited on hold for 20 minutes to get a rep that didn’t seem to know what was going on except there was no updates on when they will be back. Since the football team I watch plays mostly on local channels, the games are blocked on the NFL Sunday ticket that I am now paying for. I’ve missed a lot of shows I normally watch over the last month and was offered a $10 credit for my trouble. If the contract dispute is not resolved, I won’t be able to watch my football team play all season. I have to keep NFL Sunday Ticket for the other football team of the house. Customer service has tanked since ATT took over. If I could get NFL Sunday ticket anywhere else I would drop my service. The customer service rep seemed uninformed, said she would look into other options for me to watch my local channels and then just silence for 5 minutes with no solution or explanations. I’ve had Direct TV for 13 years and am ready to switch to another provider!
08-08-2019 7:03 PM
Why do I not have NFL Network? When I sign a contract you hold me to it. I signed up for ATT and pay for a package that has NFL Network and there are games on right now that I can’t watch.
When is this expected to be resolved?
08-08-2019 7:14 PM
You always have a knack coming up with something appropriate and in context. The placement of this one had me laughing consider it was the follow up for my rant and the mood I was in when I wrote it. It's just what I needed after my post to lighten things up.
Thank you Roseannadanna.
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08-08-2019 7:23 PM
OK. So who owns your local CBS affiliate? If it is owned by Nexstar then they are still in dispute Only CBS owned stations will be restored.
08-08-2019 10:33 PM
I want to know how DIRECTV customers are going to be compensated or credited for not having CBS channels for 3 weeks? Seems like my next bill should be reduced a bit to compensate for the loss of the #1 network. Thanks.
Call and ask .... 1 800 531 5000
08-09-2019 6:17 AM
Since AT&T broke its promise to me when they took away everything I watch and left me with junk, am I eligible for a price reduction or can I cancel my prescription without penalty. You have nothing to offer me anymore.