Hendersonville4's profile

Mentor

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3 Messages

Friday, July 5th, 2019 4:33 AM

Closed

Loss of channels

AT&T has failed to properly prepare for the  anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in service. We set up another TV(purchased an antennae) that would give us this basic channel for the interim - assuming we will get the channel back at some time in the future!  I think it's time to contact other providers who can provide continuing service that we PAY for and don't get with AT&T.

Teacher

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10 Messages

5 years ago

I am, in no way, saying local channels amount to prime rib. I'm saying I don't want to pay for prime rib if what I'm being served is a hot dog. In my area, there are three locals on which to get news, weather, etc. ABC, CBS & NBC affiliates. Two of the three have POOF! disappeared. Over-the-air signals are not accessible because of being surrounded by mountains. I've read this entire thread and see the repeated suggestions of "get an antennae" and "changing providers won't help". Perhaps you'd suggest we all move to a different market any time negotiations take away channels? 

 

And yes, there is an implied contract between provider and customer. "Locals included" was part of that contract, which was honored by Directv in the past. AT&T, unfortunately, only sees a need for the customer to honor his/her side of that contract. Of all the channels included in my package I utilize approximately ten, of which two are now missing. Prime rib vs. hot dog.

Contributor

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1 Message

5 years ago

Yesterday I tune to the usual channel for local CBS (Portland, OR) and I get a screen saying you are sorry that Nexstar has removed their channel? What is that supposed to mean? I already have a pretty short fuse with DirecTV so if this is not resolved soon I will be shopping for an alternative and be done for good. There are so many options to watch TV now, and with streaming there is not much need for the likes of DTV or DISH or Comcast. This must be resolved soon or there will be a mass exodus of subscribers and you will have yourself to blame.

ACE - Expert

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32K Messages

5 years ago

@hillbillyhoneyb 

 

Locals are included. But the service does not guarantee that any specific local will always be available. So as long as a single local is being provided, DirecTV is honoring the package. If no locals are able to be provided, then they have an alternate version of the package that is slightly less in cost. This is how it has worked in the past, AT&T did not change it.

 

What is happening is over the last several years (starting before AT&T acquired DirecTV), local affiliate owners are pulling the feed more often in negotiations. And the current one with Nexstar appears to be one of the worst.

 

With a restaurant you pick and choose (al-a-carte) so if you see a hot dog for prime rib price, then you choose not to get that item. With a subscription service, such as a TV provider, it is all package based. So you choose the level of content that works for you. You can lower the package at any time, which has no affect on locals themselves as they are included in all packages. So your package is locals included, but what those local channels are can change at any time. Though normally it only changes during a negotiation where the owner pulls the feed. Once negotiation completed, then we have the channel back for however long they got a new agreement for.

 

Sorry to hear you cannot get good signal because of the mountains. Switching providers is not a permanent solution as they all go through the negotiations, and some have experienced where they hopped only to go through it all over again when it hit their new provider. What would really help is if the FCC would allow TV providers to have the option to provide either a local affiliate from another market (possibly a neighboring one) or a way to get a direct feed from the network instead. Unfortunately local affiliates are dug in hard for their markets so Federal regulations do not allow TV providers any other option.

ACE - Expert

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27.6K Messages

5 years ago

There were sooooo many posts about channels being lost lately that the mods merged some of them (thank goodness).

 

  I mean, seriously, do we need 30 separate posts regarding the same issue?

ACE - Expert

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64.7K Messages

5 years ago

You can easily find any of your posts by clicking your username and selecting “view profile”.

Tutor

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4 Messages

5 years ago

No I don't need to email anyone about the loss of major channels. Thats why I pay ATT  $251.71 a month to take care of matters like this. ATT makes the the big bucks to be the negotiator for these deals not me and no one else that subscribe to your services. If you can't provide the service I need then I'll find the company that can. I've been with ATT for more than 10 yrs. For the most part loved the service you provided, but when you tell me I need to contact Nexstar to complain. This is where our relationship ends. 

Contributor

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10 Messages

5 years ago

When are you going to put my local tv stations back on cable here in Visalia, California ? Do I need to switch to Comcast to receive them on CABLE ? Out side antenna is the only other way but I dont have that. Inside antenna doesn't work as the stations are to far away

Teacher

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22 Messages

5 years ago

Thank you to the person who posted the email address to Nexstar (jpruett (at) nexstar (dot) tv ).


I have emailed. I do not expect it to change anything but I try.


Someone should twitter *****

[Edited to comply with Guidelines]

Community Support

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2.7K Messages

5 years ago

We are disappointed to see Nexstar put you into the middle of negotiations by choosing to remove its local stations from your lineup. Click here to see how we’re fighting for you: tvpromise.com.

 

AT&T Community Specialist

Mentor

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2 Messages

5 years ago

Since we are not receiving ABC, a channel we were promised when we signed up for AT&T, I believe all subscribers should subtract at least $25/day for each day we have not been able to get this channel.  AT&T has not lived up to what it promised us.

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