04-09-2014 9:43 AM
I have a Windows 7 PC with a direct wire connect to the gateway. When I go to watch Live TV, it will only connect (so that I can access all the channels) about 50% of the time. I can click on the 'Not Connected' button over and over without connecting. I've tried rebooting but that doesn't help. I come back later or on another day and it connects no problem (nothing has changed on the PC). Anyone have any ideas of any settings on the PC or gateway I can check?
04-09-2014 9:51 AM
04-11-2014 5:46 AM
Still having the problem. I tried (again):
- Repair browsers
- Uninstall/reinstall Flash and Shockwave
- Uninstall/reinstall Java
Not able to connect now and frustrated.
Is it just me or has the U-verse experience been declining over the last 6-9 months. I used to have zero issues but now we have slow internet, TV pixelation/freezes, etc.
It seems that I now reboot/restart all pieces of equipment about every1-2 weeks just to feel like I'm doing something that might help. My intuition tells me that AT&T is having a scaling problem.
04-11-2014 6:05 AM
Which IE browser are you using? If you are using 10 or 11 try uninstalling and going back to 9 and don't let MS force the "upgrade" on your system. I haven't had any success on 11, haven't tried 10.
04-11-2014 6:09 AM
I get the same results with these browsers:
- Internet Explorer 11
- Chrome 34
Since it happens in 2 different browsers, I doubt it is browser related.
I also tried turning off the Windows Firewall and all anti-virus (Trend Micro) and that doesn't help either.
In my opinion, it seems to be something related to the way the Residential Gateway is communicating with the PC. I've even tried disconnecting the network cable and reconnecting on both ends but that doesn't fix it either.
04-11-2014 6:44 AM
You don't mention it but I have to ask, are you connected directly into the gateway or are you connected through a switch/second router?
04-11-2014 7:24 AM
Direct wire connection from PC to Residential Gateway (2-Wire/Pace). No other routers in between.
RG is model # 3801HGV. Hardware version is 000778-004. Software version is 220.127.116.11-enh.tm.
04-11-2014 8:14 AM - edited 04-11-2014 8:16 AM
Not having Win7 directly, can't run a dump to see what would be running with the plugin installed.
Checked on Google (with different wordings) and can't find anything beyond the Forums here with any possible solutions.
Ideal situation would be to have a fresh Win7 machine with nothing on it and see what happens -- that would determine if it's a software conflict or a problem with throughput of the RG. Possibly if someone you know has a Win7 laptop you could borrow it and attempt setting up LiveTV plugin "fresh", connecting, and testing that way.
If your RG is not having problems with regular browsing/connecting, it sounds like a software/OTHER plugin conflict somewhere that is machine-based. In all my years working with video programs on almost all Windows iterations, there's always been *some* sort of conflict between plugins/software when running or installed concurrently.
You've got me intrigued ..... give me around a day, and I'll see what I can scrounge up.
04-11-2014 11:19 AM
Thanks to those looking at this and exploring ideas.
I did a restart of RG and it connected in IE 11. I watched for a while and then closed the browser (other things I need to get done). In the interim, the PC went to sleep (as it should). When I came back later, I opened the browser and now it won't connect.
04-11-2014 1:45 PM
OH WOW! You just jogged my memory to what's probably happening!
It would *seem* that a persistent Microsoft problem has not been fixed after all of these years! For some odd reason, if Windows hibernates/sleeps it throws itself off with the internet. This is kinda long, but indulge me ....
Back in 2006, I noticed my internet speeds on Comcast (connected directly via Ethernet between PC and cable modem) seemed to be cut in about half. I tested different things way before I even dreamed of calling them (they hardly have a good reputation of prompt or knowledgeable customer service). Couldn't find out what was going on, and even when techs on their end tried everything, they couldn't see anything either. Set up tech truck roll, I show repairdude what's going on, he's baffled too. Goes outside, tweaks the connections coming in, we restart modem again, everything's the same.
THEN, we restart the computer as well as everything else. Speed comes up back to normal .... however, when I purposely put old WindowsXP into hibernate, bring it out, and do speed tests again .... VOILA! Speed cut in half!
Now .... I'm sure you think that M$ would have solved this by now, after all they've had Vista and then "improved" Vista with Win7. BUT, good old M$ could have not even noticed, after all some Office products STILL don't cooperate with HP printers, even with Win7.
SOOOOO ...... restart your computer, let it come up, and then connect with LiveTV. Then force it to take a nap, wait a few minutes, wake it up and see if it connects again.
HOPEFULLY it could be this simple of a fix!
04-14-2014 10:25 AM
I tried the PC reboot and still won't connect.
I tried the sleep and no connect.
I'll try the RG reboot again. If that works, then it is at least a work around, although not very practical to have to reboot the RG.
Even when not connected, I can login to watch the 52 channels. The connection is needed to watch the other 61 channels that I have access to because of the service I have.
04-14-2014 1:07 PM
OK, have you *ever* been able to access ALL of the channels -- that being the "anywhere" ones and the ones that are ONLY available in-home? And out of these, which are the ones that won't load?
Does the connection just all of a sudden time-out while you're watching and then never come back or is it from stopping a browser session and opening a new one only?
This problem still sounds to me like it's somehow browser/machine linked. I don't see how the RG is somehow screwing itself up just with this, when you've never mentioned about having other browsing problems, with any other sites. If you're not having issues with Java or Flash (the two primary suspects to me) on other streaming sites, then there's *something* on the machine that's causing some conflict with the LiveTV plugin. Can you, for example, log into WatchESPN, HBO GO, or any of the other premium-online supplements with your Uverse ID and stream without interruptions? If those would lose the connection or wouldn't reconnect, then I'd point fingers at the RG *possibly*.
I'd try the WatchESPN site and see if you can connect, stream, then close the browser and see if you lose the connection upon starting a new session. Try HBO, Showtime or Starz/Encore, dependent upon your package level as well.
Totally baffled on this.
04-14-2014 1:21 PM
Yes - I can sporadically access ALL of the channels (about 50% of the time at best). It is the In Home stations that are not available 50% of the time.
No - the connection does not time out while I am watching. When I have access to the In Home channels, they work great.
The issue is that in the Live TV section, it says that:
When I press Not Connected, the graphic swirls for a few seconds and comes back to Not Connected. My PC is directly connected to the RG with a network cable.
Yes - I can watch other streaming video (WatchESPN) with no problem.
I am baffled too.
04-16-2014 11:21 AM
April 15 - Connected and all 100+ Live TV channels available
April 16 - Will not connect and only 56 Live TV channels available
No change to PC other than it slept last night
04-17-2014 11:07 AM
April 17 - After computer sleep, PC connected and all 114 channels available. No other changes to PC.
Logging this to see if anyone can spot any patterns that I'm missing.