08-10-2011 4:57 PM
I have had an intermittent problem with the TV freezing which has been going on 3 months now. I have had numerous techs out (inside and outside) and even got a network manager involved. Still - almost daily between 6 pm and 7 pm (about the time of the evening news), the picture freezes, or goes into a mosaic and stutters or I get the LOST TV SIGNAL message onscreen that lists remedies like checking cables, rebooting the boxes, etc. I have had inside techs, outside techs, replaced equipment like STB/RG, etc. The problem seems to clear up later in the evening. They have told me repeatedly there is no problem inside the house - they have checked everything. But ATT has also said multiple times they found a problem and fixed it (presumably outside somewhere) - but the problem continues. I recall one guy with a laptop saying "you have no backend" - he was looking at a graph. He acted like that was bad. But I have no idea what he meant. I have had others say they see lot of errors - but also had them say they were seeing no errors right at the same time that I am viewing my TV screen and it's freezing up! This occured during the test they run while they have you on the phone. I have probably spent 30-40 hours of my time alone on this problem (on the phone, meeting techs, etc). I am not exaggerating!
I just loaded the UV Realtime utility and attached the screen shots mentioned in other posts in the hopes someone can help me. Note - there was no COAX/HPNA data to include. Thanks.
Solved! Go to Solution.
08-17-2011 4:45 PM
Yeah - I hate the coax too. But for now, I think I'll just let it be. If we ever build another house, I'd do it totally differently.
As for the TV service - still good I think we have a winner!
Still amazed at what the issue ultimately was. As for ATT, they ultimately fixed it - but they sure didn't diagnose it. I guess intermittent problems are really hard - but I think they should have done more to troubleshoot.
Again - thanks SomeJoe7777 and aviewer. Hopefully this thread will helpful someone else with similar issues.
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