Info button giving me incorrect more showtimes

Mentor

Info button giving me incorrect more showtimes

I thought someone posted the same thing but can't find it now.

 

The actual grid guide will display the correct showtimes but when you press the info button on the remote and select more show times of a show the times are 2 hours off. I am on the West Coast but they are giving me times based on Central Time.

 

For example, Kill Bill 1 on 1933 Encore HD W in the grid guide shows correctly at 8 PM. However, when you click the info button and go to more showtimes, it gives me the same movie starting at 10 PM. This is the same for every channel I looked at such as my local television stations. This never happened before and not sure when this started to happen. 

 

Does anyone know of a fix or setting I need to change? Thanks

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Message 1 of 72
Employee

Re: Info button giving me incorrect more showtimes

You reach RETENTIONS by stating CANCEL.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 46 of 72
Scholar

Re: Info button giving me incorrect more showtimes

Did a chat yesterday to get the $35.00 credit for the time zone problem - was on for 1 hour - they kept switching me to different people - one person said it was a problem with my tv connection - finally the last guy - #5 - said they are still having the problem - but no credit!!!

Thanks for any replies!!!!

Message 47 of 72
ACE - Master

Re: Info button giving me incorrect more showtimes


ginnpr wrote:

Did a chat yesterday to get the $35.00 credit for the time zone problem - was on for 1 hour - they kept switching me to different people - one person said it was a problem with my tv connection - finally the last guy - #5 - said they are still having the problem - but no credit!!!

Thanks for any replies!!!!


I've never had any luck with Chat for credits.  Call 1-800-288-2020 and say "cancel my service."  You WILL be sent to retentions.  Explain what's up.  That may be the best option for a credit, if the Central Timezone issue warrants such.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 48 of 72
Teacher

Re: Info button giving me incorrect more showtimes

It’s been over 11 months now and no solution from AT&T. I believe they could care less. But raising the price for service is no problem.

 

Now they refuse to give any credit for the service I’m not getting.  There response is, just live with it.

Message 49 of 72
Employee

Re: Info button giving me incorrect more showtimes

The sloution is being worked on

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 50 of 72
Scholar

Re: Info button giving me incorrect more showtimes

Hi - I call every month and receive the $35.00 credit for  the Time Zone Issue!!!!

Message 51 of 72
ACE - Expert

Re: Info button giving me incorrect more showtimes


rubiconray wrote:

It’s been over 11 months now and no solution from AT&T. I believe they could care less. But raising the price for service is no problem.

 

Now they refuse to give any credit for the service I’m not getting.  There response is, just live with it.


I believe that this started happening at the end of May, 2013.  That makes it just over 9 months, not 11.

 

However, with all due respect to the hard working people of AT&T (including, but not limited to, Fox Mulder), 9 months is still an awful long time in terms of software release cycles these days.

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 52 of 72
Teacher

Re: Info button giving me incorrect more showtimes

It started in April 2013. May 2013 to March 2014 is 11 months last time I counted.

Message 53 of 72
ACE - Expert

Re: Info button giving me incorrect more showtimes

Well, I suppose it matters when you got the receiver firmware update that caused the problem.  I don't think I got it until the fourth week of May.  I suppose you may have gotten it prior to April 5th; if so, then I guess it would be over 11 months.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 54 of 72
Scholar

Re: Info button giving me incorrect more showtimes

I just called today - and had a very nasty person say that no more credits for this problem due

to the fact they are working on the issue!!!!  Not sure why things changed have been getting

credit for 5 months now and as you know problem is still there!!!!

Message 55 of 72
ACE - Expert

Re: Info button giving me incorrect more showtimes

In my humble opinion, you should be fairly happy to have received such a large credit for as long as you did, for an issue that has such an obvious work around.

 

Yes, I do think they should have fixed it by now, and I do hope they fix it soon, but $35 is a substantial credit.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 56 of 72
Tutor

Re: Info button giving me incorrect more showtimes

This post is almost three years and I am having this problem now. I realize that debugging "takes some time", but this is far too long.
Message 57 of 72
Highlighted
Expert

Re: Info button giving me incorrect more showtimes


Xerxes10 wrote:
This post is almost three years and I am having this problem now. I realize that debugging "takes some time", but this is far too long.

There is no post in this thread that is 3 years old.

Message 58 of 72
Contributor

Re: Info button giving me incorrect more showtimes

8 months later and this is still an issue? 

 

Is there an ETA on a fix?  It makes it very confusing to know when shows are on, which ones are going to be recorded, etc.  

 

Is there a more appropriate forum to track the status of this fix?

 

Is it true we can get reimbursement credit for having to deal with this issue for month after month?

Message 59 of 72
Scholar

Re: Info button giving me incorrect more showtimes

This must be such a hot button to so many people, judging by the vitriol spewed.  I still cannot understand the *real* reason, though.  Indulge me:

 

First, if you're the type of person who can walk and chew gum at the same time, and you ALREADY know the showtimes are off by a time zone or two depending on your area (based on previous experiences and seeing the trend), then why the angst?  You know the system's limitations, yet *continue* to raise your blood pressure for ... let's be honest here ... no REAL reason.

 

Secondly, what's so difficult in seeing the next showtime, hitting GUIDE, punching in the channel number, and scrolling to the time in question to schedule a recording?  If you are THAT intent on watching the program already (you've looked it up and become irritated in it not being completely "correct"), then following-through would naturally put an end to the grumbling, right?

 

Finally, if you're that much of a "power-user" in watching TV, wouldn't you be using online-based methods to escape the flaws YOU see in the TV unit?  Plenty of those complaining here probably do all sorts of button-presses on their Smartphone getting in and out of apps all day, without a care in the world, yet when the U-verse remote gets in hand, WATCH OUT.  Think about it.

 

And, for the UMPTEENTH TIME, Microsoft completely dropped their support of MediaRoom quite awhile before the sale to Ericsson, meaning this "More Showtimes" bug-fix was never completed.  This is NOT AT&T proprietary software, it was supposed to be supported by the creator -- Microsoft.  Do you blame your mobile CARRIER (AT&T, Verizon, T-Mobile, etc.) if a certain app or the operating system on your iPhone, Android or WindowsPhone device isn't working correctly?  Of course not, as it's the app PUBLISHER or the phone's MAKER who has to update things -- your carrier has nothing to do with it.

Message 60 of 72
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