11-04-2013 7:34 PM
Tech support failed to get my tv back on. He said to verify my tv was on channel 3. How do I do that when all I see on the screen is No Signal?
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11-04-2013 8:30 PM
Press the channel up/down button. The TV should display a channel number, if it doesn't then you probably have another input selected (Composite or AV, Component, etc.).
Is the TV connected to the Set Top via a Coax cable?
11-04-2013 8:37 PM - edited 11-04-2013 8:38 PM
How is the receiver (set top box) connected to the tv?
Input (source) selection made using your TV remote not the Uverser remote.
If a coax connection, tv input should be tv, channel 3
If using 3 wire red,white, yellow should be AV (some tvs have more than 1 AV choice)
If using component, red, white, red, blue, green should be component (some tvs have more than one chpice)
If using HDMI cable, input should be HDMI, again could have multiple choices (hdmi1, hdmi2, hdmi3)
If can see how connected and to which input choice, using TV remote or buttons on TV to change setting.
"No SIGNAL" means no feed from STB to TV, if known right input, try unplugging both ends of cable and reattach, may be loose connection.
Hope this helps, please mark appropriately if solves issue, thanks.
11-05-2013 1:58 PM
Just wanted to check in with you to see if you were able to get your TV service working. The way I have always used to check to see what channel your TV is on is by going to your TV and pressing the power button on it, instead of the remote. When it comes up, you should see a number or some writing at the top right corner usually, but sometimes it is somewhere else.
But based off your connection, you want to be on the appropriate channel, such as my thoughts listed. To change the channel, I would suggest using the buttons on your TV or the remote that came with your TV.
Let us know how it goes.
11-24-2013 11:22 AM
Change the channel using your TV remote to channel number 3
If you are using a co-axial cable to connect you TV and receiver you will be able to see the picture.
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