How do I turn off the captions?

Contributor

How do I turn off the captions?

I Can not turn off the captions even though its showing as being off

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Message 1 of 7
ACE - Expert

Re: How do I turn off the captions?

Have you gone here and made sure both digital and standard are off: menu>options>audio/language options>closed captioning.  If not make sure you Save the setting after turning it off.

If that's all done and still have captions, I'd do a hard reboot by unplug/plug in power after 30 seconds.  This will fix many DVR problems, let us know if it worked, good luck. Smiley Wink

Chris

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 7
Employee

Re: How do I turn off the captions?

Hello diva2cute , that is an excellent suggestion posted by mibrnsurg . I have sent you a private message to assist you further in case you are still having trouble with your closed captioning and not being able to disable it. This will allow us to discuss specific equipment and account details.Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 3 of 7
Contributor

Re: How do I turn off the captions?

Thanks ! .. It worked after I did the hard reboot!

(Removed for security measures)

Sent from my iPad

Message 4 of 7
Contributor

Re: How do I turn off the captions?

How did it get turned on in the first place?

Howdy!

I have a television that nobody else has access to.

My cc self started somehow!

Thanx for askin the question I was gunna'!

And thanx to everyone else for the fix!

Nixtur

Message 5 of 7
ACE - Expert

Re: How do I turn off the captions?


Nixtur wrote:

How did it get turned on in the first place?

Howdy!

I have a television that nobody else has access to.

My cc self started somehow!

Thanx for askin the question I was gunna'!

And thanx to everyone else for the fix!

Nixtur


If there was a reboot, CC would be turned on.  Now can now just toggle it on/off w/red C button, think that's how yours got turned on. Smiley Wink

 

Chris
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 7
Contributor

Re: How do I turn off the captions?

I did all those things all captions are off, turned off receiver for 30 seconds or longer and closed caption is still on the screen! What now??
Message 7 of 7
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